Customer Service Manager at Clinix Healthcare

Clinix Healthcare has 40 years of qualitative experience in Medical and Diagnostic services with over 120 centers across Africa. The state-of-the art Diagnostic Centre represents a milestone towards fulfilling Clinix strategic objectives in providing a world class integrated health system that ensures excellence in health and healthcare for all as a globally recognized destination for healthcare. Clinix Healthcare Nigeria is the first investment in West Africa. The Principal investor is Greenlife Pharmaceuticals and Bliss Gvs Pharmaceuticals. Both companies have outstanding repute in the Nigerian Healthcare industry.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Akwa, Anambra
Job type: Full-time

Job Description

• Clinix Healthcare is seeking an experienced, dynamic, and results-oriented Customer Service Manager to lead our patient relations and front office team at our Awka branch.
• We are committed to delivering exceptional healthcare services and are looking for a leader who is passionate about enhancing patient experience and operational efficiency.

Responsibilities

• Oversee the daily operations of the customer service and front desk team.
• Develop and implement strategies to improve patient satisfaction and service quality.
• Train, mentor, and supervise customer service staff to ensure high performance.
• Handle escalated patient complaints and resolve issues promptly and professionally.
• Monitor patient feedback, analyze trends, and report on service metrics.
•  Coordinate with clinical and administrative teams to ensure seamless patient flow.
• Manage appointment scheduling, patient registration, and inquiry processes.
• Ensure compliance with healthcare regulations and company policies in all patient interactions.Requirements & Skills
• Proven leadership and team management abilities.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and healthcare management software.
• Customer-centric mindset with a focus on empathy and professionalism.
• Ability to analyze data and implement process improvements.
• Experience in handling confidential information with discretion.

Qualifications

• BSc/HND in Business Administration, Management, Healthcare Administration, or a related field.
• Minimum of 3–5 years of experience in customer service management, preferably in a healthcare or service industry setting.
• Proven track record in improving customer satisfaction scores.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: Admin@clinixhealthcare.com.ng and copy hr@clinixhealthcare.com.ng using the Job Title a the subject of the email.