Retail Operations Manager at Tivana Workforce

Tivana Workforce is a workforce solutions company that provides services that unlock the full potential of human capital to drive business excellence and growth in an ever-evolving marketplace. Our Services include Staffing and Recruitment, Workforce Management, Training and Development, Technology Solutions, HR Consulting, Team Retreat Planning and Specialized services.

We are recruiting to fill the position below:

Job Title: Retail Operations Manager

Location: Abuja (FCT) 
Employment Type: Full-time

Job Summary

• The Retail Operations Manager is responsible for overseeing the daily operations of retail outlets, ensuring efficiency, excellent customer service, profitability, and alignment with company standards.
• The role involves supervising store staff, managing inventory, driving sales performance, optimizing processes, and ensuring compliance with operational policies.
• The ideal candidate is a strong leader with solid retail management experience and the ability to coordinate multiple functions simultaneously.

Key Responsibilities
Operational Management:

• Oversee daily retail store operations to ensure smooth functioning.
• Implement and monitor standard operating procedures (SOPs).
• Ensure stores meet operational, visual, and customer service standards.
• Monitor cleanliness, layout, and merchandising across store locations.

Sales & Performance Management:

• Set sales targets and develop strategies to achieve them.
• Analyze sales trends, KPIs, and customer data to guide decision-making.
• Provide support to store teams to maximize sales performance.
• Identify opportunities for upselling, cross-selling, and promotions.

Staff Leadership & Supervision:

• Recruit, train, supervise, and evaluate store staff and supervisors.
• Develop staff schedules and manage workforce allocation.
• Conduct regular staff training on customer service, product knowledge, and operational standards.
• Motivate teams to meet sales and operational goals.

Inventory & Stock Control:

• Oversee inventory management, stock levels, and replenishment.
• Ensure accurate stock counts, loss prevention, and proper documentation.
• Work with suppliers and procurement teams to manage deliveries and product flow.
• Monitor product quality, damage reports, and returns.

Customer Service Oversight;

• Ensure high-quality customer service across all retail touchpoints.
• Resolve escalated customer complaints and issues professionally.
• Monitor customer satisfaction and implement improvement strategies.

Financial & Administrative Duties:

• Manage budgets, expenses, and cost-control strategies.
• Oversee cash handling, POS operations, and daily reconciliations.
• Prepare financial and operational reports for senior management.
• Support audit processes and ensure compliance with policies.

Marketing & Merchandising Coordination:

• Collaborate with marketing teams on promotions, campaigns, and visual displays.
• Ensure stores implement promotional materials and seasonal displays correctly.
• Analyze market trends and competitor activities to inform business strategy.

Compliance & Safety Management:

• Ensure compliance with company policies, legal regulations, and industry standards.
• Implement safety and loss-prevention procedures.
• Conduct regular inspections to identify operational risks and corrective actions.

Qualifications & Experience

• Bachelor’s degree in Business, Management, Retail Operations, or related field.
• 3–5 years of experience in retail management or supervisory role.
• Proven experience managing store operations and staff.
• Strong understanding of retail processes, inventory systems, and sales analytics.

Skills & Competencies:

• Strong leadership and people management skills.
• Excellent communication and customer service abilities.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office and retail management systems.
• Ability to multitask and manage multiple store locations.
• High level of integrity, organization, and attention to detail.

Personal Attributes:

• Goal-driven and results-oriented.
• Professional, confident, and calm under pressure.
• Adaptable and able to work in a fast-paced retail environment.
• Strong work ethic and a proactive mindset.

Application Closing Date
30th January, 2026.

How To Apply
Interested and qualified candidates should send their CV and Photograph to: tivanaworkforce@gmail.com using the job title as the subject of the mail.