IT Support Specialist (L1) at Wells Accounting and Tax Services

Wells Accounting and Tax Services is specialized in accounting, tax advisory, bookkeeping, financial planning, and accounting and business consultancy services to help your businesses achieve it's goals and make your organization stand out.

We are recruiting to fill the position below:

Job Title: IT Support Specialist (L1)

Location: Surulere, Lagos
Employment Type: Full-time

Job Description

• We are seeking a proactive and detail-oriented IT Support Specialist (L1) to join our team and serve as the frontline for all technical needs.
• This role is critical in maintaining our operational infrastructure, ensuring the security of our data, and providing exceptional technical support to our employees.
• Our ideal candidate is a problem-solver with a strong customer service focus, a solid understanding of core IT systems, and an interest in improving processes.

Key Responsibilities
Technical Support & Troubleshooting:

• Provide first-line technical support to employees for hardware, software, and network-related issues via phone, email, and in-person.
• Install, configure, and troubleshoot software applications.
• Diagnose and perform hardware repairs (when needed) on company-issued laptops, desktops, peripherals (monitors, printers), and mobile devices.
• Manage user accounts, permissions, and access controls within a centralized email and identity platform
• Monitor and administer basic firewall and security appliance rules.
• Operate and provide basic user support for office systems including CCTV security systems (viewing footage, managing user access to feeds).
• Assist in the implementation of IT security policies and procedures.
• Maintain accurate inventory of all hardware, software, and licenses.
• Assist with routine system updates, patches, and backup verification procedures.
• Help create, document, and improve existing IT processes, checklists, and knowledge base articles.
• Propose solutions to enhance system reliability, user experience, and security posture.
• Train end-users on new software, hardware, and firm IT policies.

Qualifications & Skills
Required:

• Proven experience (1+ years) in an IT support or helpdesk role.
• Strong expertise in supporting Windows 10/11 operating systems.
• Hands-on experience with hardware troubleshooting, repair, and replacement for laptops and peripherals.
• Basic understanding of network concepts (TCP/IP, DNS, VPN) and firewall administration.
• Experience performing user administration in a centralized email/platform (e.g., creating users, resetting passwords, managing groups)
• Familiarity with operating CCTV systems for playback and monitoring.
• Excellent problem-solving skills and a patient, service-oriented demeanor.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• High degree of discretion and integrity when handling confidential information.
• Preferred (a plus):
• Familiarity with accounting-specific software (e.g. QuickBooks).
• Certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals

Salary
N120,000 - N150,000 monthly.

Application Closing Date
30th January, 2026.