Customer Support Officer at a Forward-thinking Maritime Solutions Company - Myrtle Management Consultants Limited

Myrtle Management Consultants Limited - Our client is a forward-thinking maritime solutions company committed to empowering stakeholders through innovation, dedication, and technology. With a strong focus on excellence, the organization delivers cutting-edge solutions that enhance efficiency, safety, and sustainability across the maritime transportation value chain. Driven by a passionate and highly skilled team, the company consistently pushes industry boundaries and partners with clients to shape the future of maritime transportation through innovative and reliable services.

They are recruiting to fill the position below:

Job Title: Customer Support Officer

Location: Lagos
Employment Type: Full-time

Job Description

• Our client is seeking a Customer Support Officer to  manage all customer communication from order confirmation to final delivery, ensuring clarity, reassurance, timely resolution, and a consistently high-quality customer experience.
• The Customer Support Officer serves as the primary point of contact between the company and its customers. This role handles inquiries, complaints, delivery coordination, and post-purchase communication while maintaining accurate records and safeguarding brand trust.

Key Responsibilities
Customer Communication:

• Provide accurate product information and real-time order status updates

Respond promptly and professionally to customer inquiries via:

• Instagram and other social media DMs
• Email
• Phone calls

Assist customers with:

• Order placement
• Order modifications
• Address corrections
• Delivery clarifications

Order & Delivery Coordination:

• Communicate with last-mile delivery partners to resolve delays or delivery issues
• Proactively communicate with customers from dispatch through final delivery

Liaise with the Fulfilment Admin and operations team to confirm:

• Dispatch status
• Delivery timelines

Issue Resolution:

• Handle customer complaints calmly, professionally, and efficiently
• Escalate unresolved, complex, or sensitive issues when required
• Ensure all complaints are properly documented and followed through to resolution

Sales & Retention:

• Identify opportunities to upsell or recommend relevant products during customer interactions
• Close sales where appropriate while maintaining a polite, non-pushy approach
• Uphold brand tone and customer trust at all times

Documentation & Reporting:

• Submit accurate end-of-day reports

Maintain daily customer support logs, including:

• Number of inquiries handled
• Complaints received and resolved
• Pending issues
• Sales conversions from support interactions

Qualifications
Educational & Professional Requirements:

• Minimum of OND in any discipline
• HND or Bachelor’s degree is an added advantage
• Previous experience in customer service, call center operations, retail, or online support is an advantage
• Experience handling phone calls, chats, emails, or social media customer interactions is a plus
• Familiarity with Instagram DM handling via Meta Business Suite is desirable
• Must have access to a laptop and be comfortable working online.

Additional Information

• The remuneration is competitive along with other benefits.

Application Closing Date
30th January, 2026.

How to Apply
Interested and qualified candidates should:
Click Here to Apply Online

Note

• Interviews are on a rolling basis to this date. Only shortlisted candidates will be contacted.
• Further assessments will be required.