People Operations Specialist at Ikeja Electricity Distribution Company (IKEDC)

Ikeja Electric is one of the largest power distribution companies in Nigeria, committed to delivering reliable and efficient electricity services to our customers. With a strong focus on innovation and sustainability, we aim to transform the energy landscape in Nigeria and contribute to the country's economic development. Our mission is to provide exceptional service while ensuring the safety and well-being of our employees and customers.
At Ikeja Electric, we don’t just power homes and businesses – we power careers. As a leading energy provider, we are committed to fostering a culture that champions integrity, innovation, and excellence. Our team is the heartbeat of our success, and we thrive on collaboration, continuous improvement, and creating a workplace where everyone can shine.

We are recruiting to fill the position below:

Job Title: People Operations Specialist

Location: Lagos

Role Purpose

• The People Operations Specialist provides administrative and operational support across key HR functions, including industrial relations, compliance, records management, policy documentation, employee engagement, and overtime record management.
• This role combines responsibilities from the Industrial Relations and Compliance, HR Records and Policy Management, and Employer Brand and Engagement areas.
• Reporting to the People Operations Manager, the People Operations Specialist ensures accurate record-keeping, policy adherence, and effective engagement initiatives, contributing to Ikeja Electric’s HR transformation goals and fostering a positive, compliant workplace.

Role Accountabilities
Industrial Relations and Compliance Support:

• Assist in managing employee relations cases, including grievances and disputes, supporting fair and compliant resolution processes.
• Coordinate ad-hoc and periodic meetings with union officials, serving as a liaison to maintain positive union relations.
• Monitor compliance with labor laws and company policies, working with the People Operations Manager to ensure regulatory adherence.

HR Records Management, Overtime, and Policy Documentation:

• Maintain accurate digital employee records, including tracking and managing overtime records to ensure compliance with company policy and labor regulations.
• Support the digitalization of records and HR processes, collaborating with IT and HR Data teams to streamline record-keeping and access.
• Document and update HR policies, maintaining a comprehensive database and ensuring policy accessibility for employees.

Employee Engagement and Branding Initiatives:

• Coordinate employee engagement surveys, gathering insights and tracking improvement plans in partnership with HR Business Partners.
• Support the implementation of employee engagement programs, events, and initiatives to strengthen employee satisfaction and retention.
• Promote Ikeja Electric’s employer brand through internal communications and brand advocacy, reinforcing the organization’s culture and values.

Policy Communication and Employee Support:

• Act as a resource for employees seeking information on HR policies, procedures, records, and overtime, promoting understanding and compliance.
• Assist in communicating updates on policy changes and compliance requirements across the organization.
• Collaborate with the Employer Brand and Engagement team to develop resources that highlight company achievements, employee stories, and brand values.

Data Analysis and Reporting for Continuous Improvement:

• Track and analyze data related to employee records, overtime compliance, policy adherence, and engagement metrics, providing insights for process improvements.
• Generate regular reports on industrial relations, records management, overtime, and engagement initiatives, offering recommendations to enhance HR operations.
• Use data-driven insights to contribute to engagement improvement plans and support decisionmaking in HR operations.

Minimun Requirements

• Bachelor’s degree or its equivalent in Human Resources Management, Industrial Relations, Business Administration, Social Sciences, or a related discipline.
• A minimum 3-5 years experience in HR Operations, People Operations, Employee Relations, or Industrial Relations.
• Professional certification in Human Resources is an added advantage (PHR, HRCI, etc).

Skills and Competencies:

• HR Operations and Records Management
• Industrial Relations and Labor Law Compliance
• Policy Documentation and HR Process Administration
• Overtime Management and Compliance Tracking
• HR Data Analysis and Reporting
• Customer Centricity
• Risk Management
• People Leadership
• Entrepreneurship
• Organizational Learning
• Change Management.

Application Closing Date
Not Specified.