Onboarding Acceleration Specialist at Verto

Verto is a global B2B payments solution that helps businesses send money to anyone, anywhere. Using a purposefully built tech infrastructure and payment rails, you can instantly send and receive money in over 200 countries. Today, Verto helps 1000+ customers from startups, SMEs to large corporate companies convert millions of dollars per year. Using our liquidity and price discovery marketplace solution, new customers can convert between 49 currencies, open bank account or wallets in seconds and make payments on a single platform.

We are recruiting to fill the position below:

Job Title: Onboarding Acceleration Specialist

Location: Lagos
Employment Type: Full time (Hybrid)
Department: Compliance & Legal - Compliance Operations

Role Overview

• This is your chance to join our exciting Onboarding Operations capability, the “engine room” responsible for accelerating our customers through the best possible journey.
• You won’t just be ticking boxes on a checklist; you will be the driver behind our revenue, ensuring our clients move from "sign up" to "transacting" with record speed.
• We are seeking a talented and motivated Onboarding Acceleration Specialist to join our growing team; this is your opportunity to develop front-line compliance experience, partnering with Sales and developing your customer-facing skillset, whilst being directly involved in a strategically critical capability.

What You’ll Be Doing

• Work closely with the Sales and Onboarding teams to ensure a smooth and efficient client transition.
• Provide personalised support and guidance to clients throughout the onboarding journey, helping them with Customer Due Diligence (CDD) requirements.
• Proactively identify and resolve potential roadblocks or delays in the onboarding process, such as missing or inconsistent client information.
• Monitor and track onboarding progress against established timelines and key performance indicators.
• Identify opportunities for process improvement and contribute to the ongoing optimisation of the onboarding function.

What You Need

• Bachelor's Degree in Business, Management, or a related field.
• 2+ years of experience in onboarding, project management, or a related field.
• Demonstrated ability to manage projects and coordinate multiple stakeholders.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
• Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving issues.

Best If You Have:

• Experience gained in a high-growth FinTech or payments environment.
• Familiarity with financial onboarding best practices and technologies.
• Understanding and interpreting Know Your Customer (KYC) and Know Your Business (KYB) documentation requirements for different countries.

You’ll Fit Right In If You:

• Love asking “why?”
• Value solving problems over just completing tasks
• Understand sync vs. async communication practices
• Thrive in ambiguity and change
• Actively seek feedback
• Prioritise impact over activity
• Are fun to work with - we love good humour!

Life at Verto

• Competitive salary.
• Comprehensive health and wellness benefits.
• Generous paid time off and flexible working arrangements.
• Opportunities for professional development and growth in a rapidly expanding global company.
• Community of colleagues who care deeply about their craft, collaborate with purpose, and enjoy the journey together.
• A dynamic, inclusive, and mission-driven company culture focused on making a real-world impact.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only shortlisted candidates will be contacted.