Telesales Operations Associate at M-KOPA Nigeria

M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

We are recruiting to fill the position below:

Job Title: Telesales Operations Associate

Location: Lagos 
Job Type: Full time

Job Summary

• This is a hybrid role, you would be working from our office in Nigeria, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Telesales Team Lead.

Expertise
Sales Support & Fulfilment:

• Support telesales agents by ensuring all customer visits and sales are processed and closed promptly.
• Engage customers via CRM and phone to facilitate smooth handover and resolve outstanding requirements.
• Create and manage customer accounts, ensuring devices are unlocked and ready for collection.
• Confirm that all sales documentation and compliance steps are completed before handover.
• Track, follow up, and resolve pending, delayed, or escalated sales cases to ensure closure within agreed timelines.

Delivery & Operations Coordination:

• Receive and process delivery requests from telesales agents, coordinating with Direct Sales Representatives (DSRs) and shop teams to ensure timely fulfilment.
• Monitor delivery progress and follow up on delayed or failed deliveries until resolved.
• Update CRM and internal systems with accurate delivery and fulfilment status.

Stock & Inventory Management:

• Monitor stock levels across all shops and escalate shortages promptly to avoid sales disruption.
• Liaise with relevant teams to ensure availability of devices and accessories required for telesales orders.

Administrative & Team Support:

• Carry out additional administrative or operational tasks as assigned by the Telesales Team Leader.
• Support the implementation of new sales processes, CRM updates, and operational improvements as required.

What You'll Need

• Bachelor’s degree in business administration, Sales, or a related field.
• 3 – 5 years' experience in telesales operations, sales administration, customer service, or operations support is an added advantage.
• Strong communication and interpersonal skills, with experience using CRM systems (e.g., FreshDesk, 3CX etc.).
• Excellent organizational and multitasking abilities, with high attention to detail and accuracy.
• Proactive team player with strong problem-solving skills and a customer-focused approach.
• Ability to work effectively in a fast-paced, target-driven environment.
• Proficiency in Microsoft Office Suite and familiarity with digital sales tools.

Application Closing Date
Not Specified.