Front Desk Officer at WhiteKaftan Bespoke Service

WhiteKaftan Tailoring & Textiles (sometimes referred to as White Kaftan) is a fashion business in Nigeria focused primarily on bespoke tailoring and textile services, especially for traditional Nigerian attire like kaftans and related garments. From what has been noted previously, the company: Specializes in bespoke tailoring — custom-made garments where clients can choose their fabrics, designs, and fittings. Focuses on traditional and contemporary Nigerian fashion, blending cultural heritage with modern style. Offers ready-to-wear pieces.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Abuja (FCT) 
Employment Type: Full-time

Role Summary

• The Front Desk Officer is the first point of contact for clients at WhiteKaftan.
• This role requires a confident, well-spoken individual who can warmly receive clients, manage inquiries, support sales, and represent the brand with professionalism.
• The ideal candidate is customer-focused, digitally savvy, and enthusiastic about contributing to the growth of a premium fashion brand.

Key Responsibilities

• Welcome and attend to clients professionally, both in person and via phone, WhatsApp, and social media.
• Manage customer inquiries, bookings, fittings, and order follow-ups.
• Assist clients with fabric selection, design discussions, and basic product information.
• Support social media activities by responding to DMs, comments, and inquiries promptly.
• Maintain accurate records of customer visits, measurements, and appointments.
• Coordinate with tailors and production staff to ensure smooth customer experience.
• Keep the reception and showroom area clean, organized, and brand-presentable.
• Handle basic administrative tasks and daily reports as assigned.

Job Requirements

• Minimum of OND / HND / BSc in any relevant field.
• Prior experience in customer service, front desk, retail, or hospitality is a plus.
• Strong communication and interpersonal skills.
• Confidence in dealing with clients from different backgrounds.
• Basic knowledge of social media platforms (Instagram, WhatsApp Business, etc.).
• Good organizational and multitasking abilities.
• Willingness to learn, explore new ideas, and adapt in a fast-growing business.
• Passion for fashion and customer service is an added advantage.

Key Attributes:

• Well-presented and professional.
• Friendly, proactive, and detail-oriented.
• Dedicated to personal growth and the success of the organization.

Salary
N70,000 - N120,000 per month.

Application Closing Date
31st January, 2026.