Head of Customer Relationship Management (CRM) at a Lifting Solutions Company - TeamAce Limited (2 Openings)

TeamAce Limited - Our client, a reputable company in the lifting solutions sector, is recruiting to fill the position below:

Job Title: Head of Customer Relationship Management (CRM)

Locations: Abuja (FCT) and Lagos
Employment Type: Full-time

Job Summary

• As the Head of CRM, you will be responsible for leading customer relationship strategy, overseeing lead management, service coordination, and ensuring all customer interactions, projects, and complaints are accurately captured and managed within the CRM system.

Responsibilities

• Develop and execute the company-wide CRM strategy to support customer experience, service delivery, and data integrity
• Oversee lead generation, qualification, tracking, and conversion in collaboration with sales and marketing teams
• Ensure all customer inquiries, complaints, and service requests are logged, owned, and resolved through the CRM platform
• Maintain accurate customer and project databases while generating management reports on CRM performance.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field
• Minimum of 5 years’ experience in CRM management, customer experience, and lead management
• Strong hands-on experience with CRM platforms, data reporting, and process optimization
• Proven leadership ability with strong analytical, communication, and stakeholder management skills.

Salary
N400,000 - N500,000 monthly.

Application Closing Date
20th February, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online