Customer Service Representative at HyxiPower Nigeria Limited

HYXiPOWER is committed to excellence through our "SUPER FIVE" concept——Super Service, Super Usability, Super Performance, Super ValuE, Super Reliability. This philosophy reflects our dedication to innovation and craftsmanship across all our solar inverter and energy storage solutions, underpinning our commitment to global sustainable energy development. Together, we pave the way to a greener, more sustainable world.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Gaduwa, Abuja (FCT) 
Employment Type: Full-time

Job Summary

• The Customer Service Representative is the first point of contact for clients visiting our retail outlet.
• This role focuses on delivering excellent customer service while supporting sales activities.
• The representative will guide customers in understanding our solar energy products, assist with purchases, and provide post-sale support to ensure a positive and seamless in-store experience.

Key Responsibilities

• Greet and engage walk-in customers, identify their needs, and offer suitable product recommendations.
• Provide clear and helpful information about inverters, lithium batteries, and related products.
• Educate customers on product benefits, usage, and long-term value.
• Prepare accurate quotations, invoices, and receipts for transactions.
• Process sales efficiently using POS systems and maintain proper sales records.
• Ensure the store environment is clean, organized, and customer-friendly.
• Offer basic after-sales support and follow up with customers to ensure satisfaction.
• Document customer inquiries, complaints, and feedback to improve service delivery.
• Work closely with the storekeeper to monitor inventory and product availability.

Qualifications & Requirements

• SSCE/ND or equivalent qualification in any relevant field.
• At least 1 year of experience in customer service, sales, or a related role.
• Excellent communication, interpersonal, and problem-solving skills.
• Basic knowledge of solar energy products is an advantage, with willingness to learn.
• Ability to use POS systems and basic digital tools effectively.
• Customer-oriented, proactive, and attentive to details.

Salary
N80,000 monthly.

Application Closing Date
31st January, 2026.

How to Apply
Interested and qualified candidates should send their CV to: i.oluwafowokanmi@off-field.com using the job title as the subject of the mail.