Field Collection Agent at Flexi Microfinance Bank Limited

Flexi Microfinance Bank Limited is a fully licensed digital bank dedicated to providing innovative and efficient financial solutions. Flexi Bank focus on simplifying your financial life through our advanced digital platform, ensuring you have access to the best services anytime, anywhere.

We are recruiting to fill the position below:

Job Title: Field Collection Agent

Location: Ifo, Ota - Ogun
Employment Type: Contract

Job Summary

• We are looking for reliable and self-driven Field Collection Agents to support its Customer Finance & Recovery operations.
• The ideal candidate will be responsible for on-site follow-ups with users who have outstanding balances on credit-enabled services within the FLEXI MFB ecosystem.
• The role requires strong interpersonal skills, discipline, and the ability to manage field operations professionally.

Responsibilities

• Conduct on-site visits to users with overdue balances to recover outstanding installments.
• Discuss repayment challenges and negotiate feasible repayment arrangements.
• Verify customer information and update repayment status in the system.
• Retrieve devices or collateral from defaulted users following company procedures.
• Maintain good relationships with local police authorities for long-overdue or fraudulent cases.
• Report field activities, collection progress, and suspected fraud to the supervisor.
• Work with Risk Control and Customer Service teams to improve repayment rates.
• Maintain professionalism and protect PalmPay’s image during field operations.

Requirements

• OND / HND / B.Sc in any related field.
• Experience in field collections, recovery, or field operations is an advantage.
• Strong communication, negotiation, and interpersonal skills.
• Familiarity with assigned routes and willingness to move across locations.
• Ability to meet targets and work with minimal supervision.
• Discipline, integrity, and ability to handle sensitive situations professionally.

Application Closing Date
4th February, 2026.

How to Apply
Interested and qualified candidates should send their CV to: TA@fleximfb.com using the job title as the subject of the email.