Heads of Inclusion at Hope Payment Service Bank - 2 Openings

Hope Payment Service Bank Limited (Hope PSBank) is Nigeria’s premier Digital-first Bank. Incorporated in September, 2019, Hope PSBank leverages digital technologies to deliver inclusive financial services. Our belief is that everyone irrespective of education, social or economic status and location should have access to financial and payment services with ease and convenience. We seek to provide the 4As - Accessibility, Affordability, Availability and Awareness of Digital Financial Services.

With Hope PSBank, every mobile telephone user can easily enjoy instant digital financial and payment services with his or her phone number as account number and also a means of payment across all channels – person-to-person on personal devices, web, merchants’ points of sale, automated teller machines and agency outlets. All transactions on our platforms are gladly settled into accounts of our community of users and customers with any bank of their choice. These are borne out of our philosophy that competition is about service to customers and not about alternative service providers who we view as partners in the service of customers and not as competitors.

We are recruiting to fill the position below:

Job Title: Heads of Inclusion

Locations: Lagos and Port Harcourt, Rivers
Employment Type: Full-time

Job Summary

• Oversee all activities under the Agency, Inclusion/distribution and ensure effective monitoring and compliance with policies, regulations, and other requirements.
• Provides leadership and strategic guidance for all Regional Managers to drive financial Inclusion initiatives.
• Leads product management, Sales, forecasts, income generation and monitoring at the different stages of product evolution for the regions under supervision.

Key Responsibilities
Product Development & Management:

• Responsible for overall Inclusion and Distribution Product Management (involves strategy on planning, budgets, product/service development, pricing, marketing, sales and distribution).
• Focus on and drive BVN & NIN enrolments across all regions.
• Lead, motivate, and develop the agency and inclusion team to ensure that business objectives/ desired outcomes are achieved.
• Responsible for championing product development, innovative solutions, and strategic management in acquiring businesses (Web & Point of Sales), Merchant Services and growing overall transaction revenues in line with the Bank’s Financial Inclusion strategy.

Business & Strategy Development:

• Provide strategic Financial Inclusion management, by identifying business growth opportunities (market penetration, market expansion, new markets, and new products/services) and deliver through the most cost-effective channel appropriate to the respective segment.
• Implement Bank-wide go-to-market strategy for new initiatives, working with all relevant departments / stakeholders to drive execution.

Product Portfolio Management:

• Drive sustainable growth and acquisition of new customers through development and maintenance of quality products, propositions, and solutions pertinent to the Financial Inclusion.
• Build and maintain productive and strategic relations with stakeholders to drive the development and delivery of business solutions and revenue growth for the Inclusion Segment.
• Drive customer-led propositions for the Financial Inclusion business by developing a pipeline of value adding customer solutions to include customer experience, products, and service offers.
• Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.

Other key responsibilities:

• Monitor the performance of subordinates, regions/areas of responsibility and adherence to procedures which include periodic staff appraisal with consequence management measures/recommendations for non-performance.
• Manage and drive innovation process that identifies strategies, business and process opportunities through “out-of-the-box” ideas to increase volume, value, market share and profitability.

Experience

• Minimum of 8 years’ experience in financial services, Fintech, and business development. Spent at least 3 years in senior management role.
• Experience in Marketing, Sales product management, Agency Banking, and/or digital financial services
• The candidate must have direct responsibility for customer acquisition and retention. For clarity, it is not sufficient to have been a Product Manager.
• Demonstrated consistent high performance in role(s) held in the last three years.

Skills Necessary for Job Function:

• Strong leadership skills with demonstrated competences in championing high performance management.
• Excellent product and project management skills.
• Excellent interpersonal and negotiation skills with the ability to network, generate new business and develop strong business relations.
• Excellent communication, planning, organization, problem solving and analytical skills.
• Extensive knowledge of the bank’s policies and procedures.

Application Closing Date
17th January, 2026.