Card Switching Application Support Personnel at Access Bank Plc

Access Bank Plc is a financial institution with presence in 9 countries in Africa and the United Kingdom and in all major cities in Nigeria. Also referred to as the Africa's Bank of Best Practice, Access Bank operates on a platform of strong ethics, governance and professionalism.

We are recruiting to fill the position below:

Job Title: Card Switching Application Support Personnel

Location: Lagos
Job type: Full-time (Onsite)
Department: Information Technology

Description

• We are looking for a hardworking and innovative individual who will be responsible for the implementation, configuration, monitoring, and support of card processing systems and infrastructure.
• This role ensures stability, security, and efficiency of the card management and transaction processing platforms, working closely with internal teams, vendors, and payment network partners to deliver seamless services to customers services.
• Responsible for providing technical and functional support for the Postilion and Bankworld Applications.
• Provide support for other ancillary applications like Prime, ACMS, TWIG, TAMS etc.
• Incident resolution, system monitoring, and proactive maintenance to ensure 24/7 availability and integrity of card infrastructure services.

Key Responsibilities

• Install, configure, and maintain Card Management Systems, payment switches, HSMs (Hardware Security Modules), FEPs, and related infrastructure.
• Participate in system integration projects with core banking platforms, third-party processors, and payment networks (Visa, MasterCard, Verve, UPSL, etc.).
• Support the rollout of new card products, features, and enhancements.
• Managing new Card initiatives, Alternate channels and acquiring business projects
• Monitor performance, availability, and capacity of card processing platforms to ensure 24/7 uptime.
• Provide second-level technical support for card-related issues, escalating to vendors or scheme partners when required.
• Troubleshoot and resolve incidents related to card transactions, authorizations, and settlement.
• Ensure compliance with PCI-DSS, ISO standards, and card scheme requirements.
• Manage encryption keys, HSM operations, and other security components related to card processing.
• Collaborate with cybersecurity teams to monitor threats and mitigate risks.
• Work with vendors, payment processors, and card scheme partners during implementation, upgrades, and problem resolution.
• Coordinate with internal operations, product, and risk teams to align technology solutions with business objectives.
• Maintain accurate system documentation, technical configurations, and support logs.
• Experience in applications testing
• Prepare periodic reports on system performance, incidents, and improvements.
• Provide technical input for audits, compliance reviews, and capacity planning.
• Generate daily report of transaction trends, validate transaction postings, and proactively identify patterns that create leads for value capture for the business.
• Perform core configuration, parameterization, and deployment of approved changes. 
• Support integration between the card switching infrastructure and other channels (Internet Banking, Mobile, USSD, Payment Switch, etc.).
• Document root-cause analyses, maintain standard operating procedures (SOPs), and generate performance reports.
• Participate in disaster recovery (DR) and system upgrade exercises.
• Ensure adherence to ITIL processes for incident, problem, and change management.
• Provide user training and post-implementation support as needed.
• Monitor service levels of core and related platforms; initiate activities to improve under-performing areas within the agreed SLA structure

Requirements
Educational & Professional Requirements:

• Bachelor’s degree in computer science, information technology, or a related discipline.
• Oracle SQL, ITIL Foundation, or related certifications are an added advantage.
• Good knowledge of the Flexcube application will be an added advantage.

Key Skills & Competencies:

• 3–5 years of experience in card processing infrastructure, payment systems, or IT
• operations in banking/fintech.
• Experience with payment switches, card management systems, EFT systems, or transaction processing and settlement.
• Strong knowledge of payment network standards (ISO 8583, ISO20022, EMV, PCIDSS).
• Experience with HSMs, encryption, and key management are an added advantage.
• Familiarity with databases (Oracle, SQL Server, MySQL) and application servers.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to work in a high-availability environment with 24/7 support.
• Excellent team player.

Application Closing Date
Not Specified.