Business Analyst - Daily Operations at Shuttlers Metropolitan Mobility

Shuttlers is a leading technology-driven transportation company revolutionizing the way people move in African cities. We are committed to providing safe, reliable, affordable, and comfortable shared mobility solutions that ease the daily commute for professionals and businesses. Our mission is to transform the commuting experience, reduce traffic congestion, and contribute to a more sustainable urban environment.

We are recruiting to fill the position below:

Job Title: Business Analyst - Daily Operations

Location: Lagos, Nigeria
Job type: Full time

Role Summary

• The Daily Operations Business Analyst will own analytics for the Shared/B2C business line. The analyst will provide visibility into daily route performance, revenue, pricing, customer behaviour, cancellations, and operational efficiency.
• This role supports the Shuttlers Daily business line with insights that drive growth and service quality.

Key Responsibilities

• Own end-to-end data and performance analytics for Shared/B2C operations.
• Build dashboards for daily route performance: occupancy, revenue, demand, cancellations, and routing efficiency.
• Conduct deep-dive analysis on route profitability, booking patterns, and customer behavior.
• Identify optimization opportunities in pricing, capacity placement, and route schedules.
• Partner with Ops to resolve real-time issues (route drops, seat shortages).
• Validate and monitor data quality for trip, booking, and route data.
• Support product experiments and measure impact with clear metrics.
• Deliver periodic performance reports with insights and recommendations.

KPIs

• 98% data accuracy and timeliness of dashboards and reports.
• > 80% rating from internal stakeholders

Requirements

• 2–3+ years experience as a Business/Data Analyst.
• Strong SQL and Excel/Sheets skills.
• Experience with BI tools (Power BI, Tableau, Looker, Metabase, Data Studio).
• Experience with advanced analytics or automation tools (e.g., Python, R, or similar technologies) is an added advantage.
• Strong communication, documentation, and problem-solving skills.

Salary
N250,000 / Month.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online