Customer Service Representative (Remote) at Brint Online Schools

Brint Online School is an educational institution that provides a flexible, online learning environment for students. With a focus on quality teaching, Brint Online School aims to support academic growth through interactive digital resources and dedicated instruction. The school prioritizes student engagement, helping students learn at their own pace while ensuring they meet educational standards. By offering a range of courses, Brint Online School is committed to helping students achieve their academic goals in a structured and supportive online setting.

We are recruiting to fill the position below:

Job Title: Customer Service Representative 

Location: Remote
Employment Type: Full-time

Job Description

• Are you passionate about education, people, and delivering exceptional service? Brint Online School, a fast-growing provider of innovative online learning solutions, is seeking a highly organized and empathetic Customer Service Representative to join our dynamic team.
• In this role, you will serve as the first point of contact for clients, learners, and tutors—ensuring seamless communication, prompt issue resolution, and a consistently positive customer experience across all touchpoints.

Key Responsibilities
Customer Support & Communication:

• Serve as the primary contact for parents, students, and tutors via email, phone calls, WhatsApp, and social media platforms.
• Provide accurate, timely, and professional responses to inquiries regarding courses, enrollment, class schedules, tutor availability, and school policies.
• Proactively follow up on unresolved issues to ensure complete customer satisfaction.

Issue Resolution & Escalation:

• Handle and resolve customer complaints related to payments, class access, technical issues, missed sessions, and scheduling conflicts.
• Escalate complex or sensitive issues to the appropriate departments (Supervisors, Tutors, Finance, or Management) and track them to resolution.
• Act as a customer advocate by identifying recurring issues and suggesting service improvements.

Records & Documentation:

• Accurately log all customer interactions, complaints, and resolutions in the school’s CRM system.
• Maintain up-to-date records of customer information, feedback, and service history.
• Prepare basic service reports and summaries when required.

Collaboration & Internal Support:

• Work closely with tutors to communicate schedule changes, class updates, and parent feedback.
• Liaise with the operations and finance teams to ensure smooth onboarding, billing, and class delivery.
• Support administrative tasks related to customer experience and service quality.

Requirements

• HND or Bachelor’s D egree in any relevant field; customer service certification is a plus.
• Minimum of 2 years’ experience in a customer service or support role (experience in education or edtech is an advantage).
• Excellent written and verbal communication skills in English.
• Strong interpersonal skills with a calm, patient, and professional demeanor.
• Proficiency in Google Workspace, Microsoft Office, and CRM tools.
• Strong problem-solving skills and ability to multitask in a fast-paced remote environment.

What We Offer

• Competitive salary of N110,000 monthly
• Fully remote work with flexibility.
• Opportunities for career growth and professional development in the edtech space.
• A supportive, collaborative team culture focused on excellence and work–life balance.

Application Closing Date
28th February, 2026

How to Apply
Interested and qualified candidates should send their CV and a cover letter explaining why they are a great fit for this role to: recruitments@brintsschool.com using "Customer Service Representative Application – [Your Name]" as the subject of the email.

Note: Only shortlisted candidates will be contacted for interviews.