Senior Solution Architect – Voice at a Telecommunication Company - Glone General Merchandize

Glone General Merchandize - Our client, a Telecommunication Company is recruiting suitably qualified candidates to fill the position below:

Job Title: Senior Solution Architect - Voice

Location: Victoria Island, Lagos
Employment Type: Full-time
Department: Technical Services & Operations

Job Summary

• The Senior Solution Architect – Voice will lead the design and deployment of enterprise Voice and Unified Communications (UC) solutions.
• This role ensures high-quality, secure, and scalable voice services across VoIP, SIP, PBX, Contact Center, and UC platforms.

Key Responsibilities

• Design end-to-end Voice and UC solutions (VoIP, SIP Trunking, IP/Cloud PBX, Contact Centers)
• Develop Unified Communications solutions integrating voice, video, and messaging
• Translate customer requirements into technical and commercial solutions
• Perform voice infrastructure assessments, capacity planning, and optimization
• Lead solution implementation and provide technical guidance to project teams
• Collaborate with vendors and integrate third-party voice platforms
• Develop solution documentation (HLDs, LLDs, configurations)
• Ensure QoS, SLA, and security compliance
• Act as technical advisor for voice product development and strategy
• Support pre-sales, RFPs, and proof-of-concept demonstrations

Requirements

• Bachelor’s degree in Telecommunications, Engineering, Computer Science, or related field
• 7–10 years’ experience in VoIP, UC, and enterprise telephony
• Strong hands-on experience with SIP, RTP, SBCs, IP PBX, and Contact Centers
• Experience with UC platforms (Cisco, Avaya, Microsoft Teams, Zoom, 3CX, Asterisk, etc.)
• Relevant certifications (CCNP Voice/Collaboration, Avaya, Microsoft Teams Voice) are an advantage
• Excellent documentation, communication, and stakeholder management skills

Application Closing Date
30th January, 2026.