Call Centre Officer - Entry Level Role at Echolab Laboratory & Radiology Services

Echo-Scan Services Limited to ensure global best practice delivery of diagnostic services in Nigeriaproviding wide range of diagnostic services, including pathology and molecular diagnostics, genetics testing and radiology to patients.

We are recruiting to fill the position below:

Job Title: Call Centre Officer - Entry Level Role

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Manage large amounts of inbound and outbound calls or media correspondence in a timely manner.
• Follow communication “scripts” when handling different topics.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• processing forms, orders and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Utilizing software, databases, scripts, and tools appropriately.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Seize opportunities to upsell products when they arise. Making sales or recommendations for products or services that may better suit client needs.
• Build sustainable relationships and engage customers by taking the extra mile.
• Make bookings as required for clients.
• Document all call information according to standard operating procedures and records of all conversations in our call center CRM database in a comprehensible way

Job Requirements

• Minimum of an HND or BSc in sciences, Management, or related field
• 1 - 2 years of experience as a Call Centre Agent
• Understanding of the Contact center industry.
• Working knowledge of appropriate CRM software
• Certified Call Center Professional.

Application Closing Date
28th February, 2026.