Outlet Manager at Domeo Resources International (DRI)

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.

We are recruiting to fill the position below:

Job Title: Outlet Manager

Location: Warri - Delta

Main Function

The Outlet Manager is responsible for overseeing the daily operations of the outlet to ensure smooth service delivery, efficient staff performance, and achievement of business targets.
The role involves managing staff, monitoring sales, maintaining service standards, and ensuring customer satisfaction.

• The ideal candidate must be a strong leader with good business sense, able to manage people, processes, and performance in a fast-paced environment.

Responsibilities
Outlet Operations Management:

• Oversee the daily operations of the outlet.
• Ensure smooth opening and closing of the outlet.
• Monitor service quality and ensure standards are maintained at all times.
• Ensure compliance with company policies and procedures.

Staff Supervision & Leadership:

• Supervise outlet staff and allocate daily duties.
• Monitor staff attendance, punctuality, and performance.
• Train, coach, and motivate staff to improve productivity.
• Handle staff issues and escalate serious matters to management.

Sales & Performance Management:

• Monitor daily sales performance and targets.
• Implement strategies to increase sales and customer retention.
• Ensure proper customer service and complaint resolution.
• Report sales activities and performance to management.

Customer Service & Experience:

• Ensure customers receive quality service at all times.
• Handle customer complaints and ensure timely resolution.
• Maintain a positive brand image and professional environment.

Inventory & Stock Control:

• Monitor stock levels and prevent shortages or overstocking.
• Ensure proper handling and storage of inventory.
• Work closely with store/inventory staff for stock requests.
• Report discrepancies or losses immediately.

Reporting & Administration:

• Prepare daily and weekly operational reports.
• Maintain records of sales, staff schedules, and incidents.
• Communicate effectively with management on outlet performance.

Experience / Qualifications

• HND / BSc in Business Administration, Management, Marketing, or related field.
• 3 – 5 years experience in retail, hospitality, or outlet management.
• At least 1 – 2 years in a supervisory or leadership role.
• Experience managing teams and business operations is required.

Competencies / Skills:

• Strong leadership and people management skills.
• Good understanding of sales and customer service.
• Ability to work under pressure and meet targets.
• Strong communication and problem-solving skills.
• Basic reporting and computer skills.
• Good organizational and time management skills.

Behavioural Qualities / Other Competences:

• Responsible, disciplined, and reliable.
• Results-driven and business-oriented mindset.
• Professional appearance and attitude.
• Calm and decisive under pressure.
• High level of integrity and accountability.

Application Closing Date
20th February, 2026.

Method of Application
Interested and qualified candidates should forward their CVs and Cover Letters to: recruitment@domeoresources.org using "Outlet Manager – Warri" as the subject of the mail.

Note: Only shortlisted candidates will be contacted.