Lead, Rooms & Reservations at Wells Carlton Hotel & Apartment

The Wells Carlton Hotel & Apartments is a beautiful, fantasy-like journey into a glamorous world of pure luxury, privacy, exceptional service and gratifying indulgence. It is located in one of the most secured and serene locations in Abuja. The facility features an endless wave of sophistication, style & glamour that leaves guests breathless whilst providing a unique sense of comfort and convenience.

We are recruiting to fill the position below:

Job Title: Lead, Rooms & Reservations

Location: Asokoro, Abuja (FCT) 
Employment Type: Full-time

Job Summary

• We are seeking an experienced and strategic Lead Rooms & Reservations to oversee all aspects of room operations, reservations, and guest services.
• The successful candidate will ensure operational efficiency, exceptional guest experiences, and revenue optimization while leading the rooms and reservations teams in alignment with organizational goals.

Job Role / Key Responsibilities

• Oversee day-to-day operations of rooms, front office, housekeeping, and reservations
• Develop and implement strategies to optimize occupancy, revenue, and guest satisfaction
• Monitor reservation systems, room allocation, and inventory management
• Lead, train, and mentor the rooms and reservations team
• Ensure compliance with quality standards, health, safety, and service protocols
• Collaborate with marketing, sales, and revenue management teams to maximize revenue
• Analyze performance reports, guest feedback, and operational data to identify improvements
• Implement policies and procedures to ensure smooth operations and high service standards
• Manage budgets, staffing, and resource allocation for rooms and reservations departments

Expectations

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to plan strategically and solve operational challenges efficiently
• Results-oriented with a focus on guest satisfaction and revenue growth
• Attention to detail and commitment to maintaining high-quality standards
• Professional, reliable, and proactive approach to problem-solving

Qualifications

• Bachelor’s degree in Hospitality Management, Hotel Management, or a related field
• Master’s degree or professional certifications in hospitality management is an advantage
• Strong knowledge of property management systems (PMS), reservation platforms, and revenue management tools
• Familiarity with hospitality operations, guest service standards, and quality assurance

Work Experience:

• Minimum of 8–10 years of experience in hotel operations, with at least 3–5 years in a senior management role
• Proven experience managing front office, housekeeping, or reservations teams
• Demonstrated success in optimizing occupancy, revenue, and guest satisfaction
• Experience in high-volume hotels, resorts, or luxury properties is preferred
• Track record of implementing operational improvements and staff development initiatives.

Salary
N450,000 - N500,000 monthly.

Application Closing Date
10th February, 2026.