Sales & Retail Operations Manager at Pam's Fashion Xtra

Pams Fashion Xtra is a premium ready-to-wear fashion brand dedicated to designing elegant, high-quality outfits that embody sophistication, style, and confidence for the modern woman. We believe that fashion is more than clothing. It's a statement of identity, confidence and individuality.

At Pams FashionXtra, our collections are thoughtfully designed to meet the style needs of women who appreciate luxury, comfort, and a refined aesthetic for all body types. Each piece is a seamless blend of timeless elegance and contemporary flair, crafted for women who dress with purpose and presence.

We are recruiting to fill the position below:

Job Title: Sales & Retail Operations Manager

Location: Jahi, Abuja (FCT) 
Employment Type: Full-time

Job Overview

• The Sales & Retail Operations Manager is the executive guardian of Pams FashionXtra’s commercial and operational health.
• This high-impact role combines elite luxury sales, sophisticated client relationship management (CRM), and rigorous retail operations.
• You are responsible for ensuring that the Abuja showroom and the e-commerce platform run as a high-performance, synchronized system with zero day-to-day supervision from the CEO.

Core Responsibilities & Deliverables
Strategic Sales & Elite Clienteling:

• Revenue Ownership: Drive and exceed monthly sales targets across physical and digital channels (Showroom, Website, WhatsApp, Social media).
• High-End Clienteling: Develop and execute a "Private Client" strategy. You will manage a portfolio of High-Net-Worth Individuals (HNWIs), providing bespoke styling consultations and maintaining long-term loyalty and walk-in store expereince.
• Conversion Mastery: Manage the digital sales funnel. You are responsible for turning Instagram inquiries and "Abandoned Carts" into completed transactions through persuasive, premium-tone communication.

Operational & Systems Management:

• Omnichannel Synchronization: You are the custodian of the "Single Source of Truth." You must ensure every piece of inventory is tracked, and every sale (online or offline) is accurately recorded in the E-commerce backend in real-time.
• Logistics & Fulfillment Management: Oversee the end-to-end dispatch process. You will manage courier relationships, automate waybill generation, and ensure the "Zero-Trip" logistics protocol is strictly followed.
• Inventory & Stock Control: Conduct weekly stock audits. You are responsible for stock accuracy, identifying fast-moving items for restock, and managing the procurement of branded packaging and retail supplies.

Showroom & Brand Aesthetic Excellence:

• Visual Merchandising Leadership: Ensure the Abuja showroom maintains a "Vogue-standard" aesthetic at all times.
• Team Supervision: Supervise front desk staff, tailors or studio assistants, ensuring adherence to the brand’s professional operating procedure and standards.

Required Skills & Technical Competencies:

• Luxury Retail Analytics: Ability to interpret sales data, conversion rates, and inventory turnover to make informed business recommendations.
• Digital Ecosystem Mastery: Advanced proficiency in Social Media Sales, E-commerce and WhatsApp Business features.
• Garment & Textile Expertise: Deep understanding of luxury fabrics, garment construction, and female silhouette styling to provide expert-level product knowledge.
• Project Management: Ability to coordinate a collection launch, from stock arrival to photography coordination and sales floor readiness.

Behavioral Attributes & Personality Profile:

• Radical Autonomy: You are a self-starter who thrives with limited supervision. You don't bring problems to the CEO; you bring completed solutions and executive summaries.
• Elite Communication: A master of the "Premium Tone." Whether in person or via text, your communication must embody the sophistication of the Pams FashionXtra brand.
• Obsessive Attention to Detail: From the alignment of a hanger to the precision of a tracking number, you believe that "excellence is in the details."
• Emotional Intelligence (EQ): The ability to read high-profile clients and navigate high-pressure sales environments with grace and poise.

Performance Evaluation (The 90-Day "Proof" Period)
The success of this hire will be measured by:

• Founder Decompression: Has the CEO's involvement in sales and day to day dropped by 90%?
• System Integrity: Is the e-store inventory 100% accurate compared to physical stock?
• Sales Growth: Has the conversion rate of digital leads increased by at least 25%?

Experience & Track Record Requirements

• Education: A Bachelor’s degree in Business Administration, Fashion Management, or a related field.
• Experience: A minimum of 3–5 years in a management-level role within a high-end or luxury fashion brand.
• Proven Track Record: You must demonstrate a documented history of managing complex retail operations and achieving significant sales growth.
• Industry Network: Preference will be given to candidates with existing relationships in the Nigerian luxury fashion ecosystem.

Key Benefits

• Commision on sales revenue for full order cycles
• Performance bonus
• Transpoort and other associated Allowances
• Competitive and attractive Salary.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates shouldsend their CV to: hire@pamsfashionxtra.com.ng using the Job Title as the subject of the mail.