Head of Field Recovery at Fairmoney Microfinance Bank

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position below:

Job Title: Head of Field Recovery

Location: Ikeja, Lagos (Hybrid)

Role Summary

• The Head of Field Recovery will be responsible for strategically leading and managing all loan recovery operations.
• This role ensures the timely recovery of overdue loans, reduction of NPL ratios and enforcement of credit terms in line with CBN regulations, internal policies and ethical standards.
• This position oversees a nationwide/regional team of field recovery officers, supervisors, and third-party agents while ensuring high productivity, compliance, and operational excellence.

Key Responsibilities
Strategic & Operational Leadership:

• Develop and execute field recovery strategies to reduce Portfolio at Risk
• Set clear field targets, KPIs, zonal recovery plans, and daily activity expectations for teams.
• Oversee the coordination of borrower visits, skip-tracing, location validation, and recovery escalations.

Field Recovery Management:

• Approve restructuring or settlement offers based on delegated authority.
• Track and report field activities using digital tools

Risk, Compliance & Regulatory Adherence:

• Ensure recovery processes adhere to CBN Consumer Protection Regulations, credit risk guidelines, and ethical collection practices.
• Conduct periodic audits of field actions to prevent misconduct, fraud, or undue customer harassment.

People Management:

• Recruit, train, and supervise field recovery officers, zonal supervisors, and contract agents.

Stakeholder & Interdepartmental Collaboration:

• Work with Credit, Collections, Risk, Legal, Operations, and Customer Service to ensure holistic case management.
• Liaise with community leaders, law enforcement, and local authorities when required and permitted.
• Prepare recovery performance reports to senior management.

Process Improvement & Technology:

• Improve field recovery processes, route planning, customer tracking, and reporting structures.
• Develop and implement SOPs for field escalations, repossessions, and collateral realization.

Requirements

• Bachelor’s degree in business, Finance, Economics, Accounting, or a related field (MBA or professional certification is an added advantage).
• 7–12+ years of experience in field recovery within financial lending industry.
• Minimum of 2-3 years in a senior leadership or field supervisory role.
• Familiarity with CBN Microfinance Guidelines, debt recovery laws, and ethical collection standards.

Benefits

• Private Health Insurance
• Pension Plan.
• Paid Time Off.
• Hybrid Work Model.
• Training & Development.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

• A screening interview with one of the members of the Talent Acquisition team.
• Technical interview with Global Head of Operations, Retail.
• Final Interview with Chief Credit Officer and CEO.