Technical Support Officer at Equinix Nigeria

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

We are recruiting to fill the position below:

Job Title: Technical Support Officer

Job Code: JR-157886
Location: Benin, Edo
Job type: Full-time

Job Summary

• Job Profile Summary: Responsible for the successful completion of Network Fulfilment, Release Management, Process Improvement and driving Continual Service Improvement. Establishing technical process improvements and assisting in the Service Strategy, Design and Transition lifecycle stages.
• Responsible for integration with all business systems and applications.
• Responsible for Network Fulfilment and technical process improvement ensuring the customer is at the forefront of everything we do.

Responsibilities

• Configure, test and provision customers on CRM platform
• Coordinate 3rd party installation and support activities
• Assign new requests/opportunities captured from MainOne website
• Run weekly reports on incidents – opportunities and complaints
• Network management and monitoring
• Perform 1st level fault troubleshooting tasks
• Liaise with OEM to resolve technical related issues
• Liaise with vendor(s) for customer installations
• Escalate unresolved issues to the appropriate teams
• Critically analyze customer complaints and issues with a bid to providing lasting solution
• Continually drive customer satisfaction through speedy resolution of complaints

Qualifications

• B.Sc./HND in a Computer Science, Engineering or any related field.
• 2-4 years related work experience.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online