Tech Support Associate at Figorr

Figorr is a pioneering company dedicated to providing advanced solutions that enhance transparency and efficiency across supply chains, with a focus on data-driven technology. As a Gavi Pacesetter and a key player in global logistics and cold chain management, Figorr aims to empower businesses with innovative tools that ensure product integrity, reduce waste, and enhance operational performance. We are committed to scaling our impact while ensuring business sustainability and operational excellence.

We are recruiting to fill the position below:

Job Title: Tech Support Associate

Location: Abuja (FCT)

Role Summary

• We are seeking a reliable and detail-oriented Technical Support Associate to provide frontline technical support for Figorr’s temperature monitoring devices, platforms, and internal systems.
• The ideal candidate will have hands-on experience in technical or IT support, strong problem-solving skills, and the ability to communicate technical issues clearly to both technical and non-technical users; NYSC interns with relevant technical background and strong learning aptitude are strongly encouraged to apply.
• You will play a key role in ensuring system reliability, user satisfaction, and smooth deployment of Figorr’s solutions.
• You will play a major role in ensuring system reliability, user satisfaction, and smooth deployment of Figorr’s solutions.

Key Responsibilities

• Technical Support: Provide first level technical support for Figorr’s hardware devices, software platforms, and internal IT systems via email, phone, chat, or ticketing tools like Zoho.
• Troubleshooting & Resolution: Diagnose, troubleshoot, and resolve hardware, software, connectivity, and device-related issues in a timely manner.
• Escalation Management: Escalate complex or unresolved technical issues to the Technical Support team lead or Technology team, ensuring proper documentation and follow-up.
• System Setup & Maintenance: Assist with installation, configuration, testing, and maintenance of devices, applications, and user accounts.
• Documentation: Accurately log support tickets, document issues and resolutions, and contribute to technical documentation and knowledge bases.
• Monitoring & Reporting: Monitor system performance, identify recurring issues, and report trends or risks to the relevant teams.
• Compliance & Security: Ensure adherence to company policies, data protection standards, and operational best practices.

Qualifications

• Education: OND, HND, technical certification, trade/IT school training, or equivalent practical experience in IT, technical support, or systems operations.
• Experience: 0–2 years of experience in technical support, IT support, helpdesk, device monitoring, or a related role. Current NYSC members, recent graduates, or candidates with hands-on internship or field experience are preferred.
• Technical Skills: Basic to intermediate knowledge of operating systems (Windows/macOS), networking concepts, and software applications.
• Problem-Solving: Strong troubleshooting and analytical skills with a structured approach to resolving issues.
• Communication: Clear verbal and written communication skills, with the ability to explain technical concepts simply.
• Customer-Focused: Strong service orientation and ability to manage users professionally under pressure.
• Team Player: Ability to work independently while collaborating effectively across teams.
• Tools: Familiarity with ticketing systems, remote support tools, and basic IT documentation is an advantage.
• Industry Exposure: Experience in logistics, IoT, SaaS, or cold chain environments is a plus.

Benefits

• Competitive salary
• Opportunity to work with a leading cold chain monitoring and data solutions provider
• Collaborative and dynamic work environment
• Continuous learning and professional development opportunities

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Applications including your Resume to: hr@figorr.com using "Technical Support Associate" as the subject of the email.

Note: NYSC interns with relevant technical background and strong learning aptitude are strongly encouraged to apply.