Customer Service Officer at Uncle Stan's Foods

Uncle Stan's Foods is a small chops company known for it's unique finger food taste all over Lagos. Our brand makes us unique.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Opebi - Lagos 
Employment Type: Full-time

Job Description

• Provide exceptional customer service through phone, email, and online channels.
• Actively listen to customer inquiries and concerns, demonstrating empathy and understanding.
• Resolve customer issues promptly and efficiently, exceeding expectations whenever possible.
• Follow established protocols and procedures for handling customer interactions.
• Accurately document customer interactions and maintain detailed records.
• Identify and escalate complex issues or complaints to the appropriate team.
• Upsell and cross-sell products and services to enhance customer satisfaction and revenue.
• Contribute to positive customer reviews and brand reputation.
• Proactively seek feedback from customers to identify areas for improvement.
• Stay up-to-date on company policies, products, and services.
• Adapt to changing customer needs and situations with a positive and professional attitude.
• Work effectively within a team environment to achieve customer service goals.
• Maintain a positive and professional demeanor even in challenging situations.
• Participate in ongoing training and development to enhance customer service skills.
• Contribute to a positive and supportive work environment for colleagues.

Requirements

• Candidates should possess an OND qualification with 1- 2years of work experience.
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Strong problem-solving abilities and the capacity to handle challenging customer situations with empathy and professionalism.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Attention to detail and accuracy in documenting customer interactions and resolutions.
• Flexibility to adapt to changing priorities and work schedules, including evenings, weekends, and holidays as needed.

Application Closing Date
31st January, 2026.

How to Apply
Interested and qualified candidates should send their CV to: hrunclestansfoods@gmail.com using the job title as the subject of the email.

Note: Proximity to the location is very important.