Regional Retail Operations Team Lead at M-KOPA

M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

We are recruiting to fill the position below:

Job Title: Regional Retail Operations Team Lead

Location: Ogun
Job Type: Full time (Hybrid)
Department: Smartphones - Retail

Job Description

• We are looking for a Regional Retail Operations Team Lead to join our Retail Team as we scale up and drive digital and financial inclusion across our markets.

Role Overview

• As Regional Retail Operations Team Lead, you'll oversee retail operations across Ogun - managing stock reconciliation, inventory allocation, phone repairs, reverse logistics, and shop assistant support across multiple retail points.
• ou'll manage stock shortage mitigation, DSR holding levels, aged stock returns, cancellations, and payment collections.
• You'll coach shop assistants on processes and systems, develop retail strategies that support business objectives, train new Stock Controllers, and create virtual depot operations.
• You'll resolve operational issues as they arise and track shop assistant performance. This role directly enables how 7 million customers experience M-KOPA's retail network.
• This is a hybrid role, you would be working from our office in Nigeria, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa.
• You will be reporting to the Manager, Retail Operation.

What You'll Do

• Manage stock reconciliation across the region - reordering understocked SKUs, managing DSR holding levels within min-max, tracking aged stock returns and reallocations.
• Support phone repair logistics within SLA and customer pickups. Oversee reverse logistics adherence and cancellation closure timelines.
• Track collection and payment performance.
• Coach shop assistants on processes, products, M-KOPA.net systems, and customer service standards. Develop retail strategies that support regional business objectives. Resolve operational issues as they arise.
• Track and report shop assistant performance. Train new Stock Controllers and conduct weekly refresher training for existing teams.
• Create and manage depot operations.

What You Bring

• 3 years demonstrable experience in field office, customer care, sales, or retail operations; you've managed inventory, coached teams, and driven operational excellence at scale.
• Diploma or Degree in Customer Service, Inventory Management, or related field. Experience managing retail operations in multiple locations is valuable.
• Strong technical knowledge of inventory management, reverse logistics, stock allocation, and retail systems. Comfort managing multiple operational metrics simultaneously.
• Excellent people leadership skills - you coach, develop, and motivate teams. You communicate clearly, listen well, and build collaborative relationships with diverse retail teams.
• Strategic operational thinking- you see how daily operations connect to business objectives and develop strategies that support growth.

The Reality:

• This role requires leadership across complexity. You'll manage operations across four regions with different retail contexts.
• You'll balance multiple competing priorities; stock management, training, logistics, and performance tracking - simultaneously.
• You'll work in field environments, conduct regular shop visits, and navigate dynamic retail situations.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online