Collections Agents at PalmPay Limited

PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we are building a robust digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services.

Operating in Nigeria, Ghana, Tanzania, and Bangladesh, PalmPay is at the forefront of driving digital transformation in financial services across diverse markets. Our commitment to innovation and inclusion has earned us global recognition.

We are recruiting to fill the position below:

Job Title: Collections Agent

Location: Ikeja, Lagos
Employment Type: Contract

Role Summary

• We are looking for a collections officer to assist with the collection of outstanding overdrafts.
• The collections officer will contact clients and inform them of their overdrafts, negotiate payment plans, and ensure payments are made as soon as possible.
• To ensure success as a collections officer, you should have excellent communication, negotiation, and mathematical skills, as well as attention to detail.
• A skilled Collections Officer should be able to reduce company losses by encouraging customers to pay their overdue bills.

Responsibilities

• Reviewing the company debtor list.
• Contacting customers and informing them of their overdue bills.
• Advising customers on their payment options and suggesting methods of payments.
• Negotiating suitable payment plans.
• Maintaining customer payment records.
• Preparing customer financial statements for banks and the state credit department.
• Writing final notice warnings to customers when payments are not being made.
• Instituting legal action when customers fail to pay their debt.
• Responding to customer queries.
• Contacting lawyers and insurance agencies to facilitate payments.

Required Skill Set
Must Haves:

• BSC, HND or an ND holder in Accounting, Business Management, or a similar field.
• Excellent negotiating skills.
• Good written and verbal communication skills.
• Familiarity with state debt collection laws.
• Knowledge of payment plans and accounting procedures.
• Knowledge of office and accounting software.
• Patience and resilience.

Desired:

• Previous experience working as a Collections Officer.
• Age between 20 - 35yrs.

Benefits
Salary: N80,000 per month.
KPI: N1300,000.

Application Closing Date
10th March, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online