Lakowe Lakes Golf and Country Estate is an exclusive 308-hectare residential golf estate. Aptly dubbed “West Africa’s Best Kept Secret” because of its exclusive lifestyle and rare serene living within such a busy city like Lagos, Nigeria, the estate boasts of 3 main sectors – Hospitality (short stays, events and meetings), Golf and Real Estate.
Blending traditional country estate style with modern amenities, functionality and hospitality services, Lakowe Lakes Golf and Country Estate offers an 18 hole championship golf course, short stay hospitality services, 5 food and beverage outlets, over 14 manmade lakes, meeting rooms and event spaces in an eco-friendly and natural setting, away from the distractions and stress of urban life.
We are recruiting to fill the position below:
Job Title: Complex Food and Beverage Manager
Location: Lagos
Employment Type: Full Time
Job Summary
This role is vital in driving the overall success of the Food & Beverage department and ensuring that guests enjoy exceptional culinary and event experiences.
The Complex Food & Beverage Manager will be a key player in the leadership team, working closely with the Operations Manager to achieve organizational goals.
The Complex Food & Beverage Manager must also be available to work flexible hours, including weekends, nights, and public holidays, as needed.
Job Description
Operational Management:
Oversee daily F&B operations, ensuring quality service delivery in both kitchen and front-of-house.
Manage the entire kitchen brigade, ensuring efficiency in food preparation, presentation, and service.
Supervise the events department, ensuring smooth execution of all functions, including private and corporate events.
Collaborate with the General Manager and Operations Manager to establish operational standards and develop action plans to improve service and guest satisfaction.
Team Leadership and Development:
Lead, mentor, and manage a multi-disciplinary F&B team, including chefs, kitchen staff, servers, and event coordinators.
Ensure ongoing training and development to maintain high levels of service and operational excellence.
Conduct regular performance evaluations, offering constructive feedback and guidance to improve staff performance.
Foster a collaborative and guest-focused work environment.
Menu and Event Planning:
Work closely with the Head Chef to develop and enhance menus, keeping in line with guest preferences and market trends.
Manage the events & banquets team to plan and execute high-quality food and beverage offerings for events, ensuring alignment with customer expectations and budget.
Manage all F&B aspects of corporate functions, retreats, weddings, boardroom service, and special events.
Collaborate with the Events and Corporate Sales teams to ensure smooth execution and a world-class client experience.
Design flexible banquet and conferencing menus based on client requirements.
Financial Management:
Manage the F&B budget, ensuring cost control and profitability in areas such as food and beverage costs, labour, and operating expenses.
Oversee inventory management, purchasing, and vendor relationships to ensure quality and cost efficiency.
Develop strategies to drive F&B revenue through promotions, marketing initiatives, and superior guest experiences.
Guest Experience and Quality Assurance:
Ensure the highest standards of food quality, service, and guest satisfaction across all F&B outlets and events.
Address and resolve guest complaints promptly, turning negative experiences into positive ones.
Regularly review guest feedback and make necessary adjustments to improve service and overall experience.
Compliance and Safety:
Ensure compliance with all food safety, health, and sanitation standards, including HACCP guidelines.
Implement and monitor safety protocols to create a safe working environment for staff and guests.
Collaboration and Communication:
Maintain open and effective communication with all departments to ensure smooth operations.
Work closely with the General Manager and other key stakeholders to align F&B strategies with the overall goals of the establishment.
Key Performance Indicators (KPIs)
Revenue growth and cost management in F&B operations.
Guest satisfaction and feedback on food quality and service.
Staff performance, retention, and development.
Successful execution of events and functions.
Requirements
Bachelor's degree in Hospitality Management, Culinary Arts, or a related field.
A minimum of 5 years of progressive experience in F&B management, preferably in a luxury hotel, resort, or high-end restaurant setting.
Strong leadership and team management skills, with experience overseeing kitchen staff and event teams.
Proven track record in financial management, budget control, and driving revenue.
Excellent communication, interpersonal, and problem-solving skills.
In-depth knowledge of food safety, hygiene regulations, and compliance standards.
Ability to work in a fast-paced environment while maintaining attention to detail and a high level of service.
Ability to work flexible hours, including evenings, weekends, and holidays.
Ability to stand for extended periods and work in a high-pressure, fast-paced environment.