Zendesk Telesales Agent (Fintech - Forex & Cryptocurrency) at Adins Academy

Adins Academy is a dynamic and multifaceted company providing services across Information and Technology, General Contracts, General Merchandise, and Online Solutions. In addition to our core offerings, we are also actively engaged in Recruitment, HR Consulting, and Talent Acquisition services.

We specialize in helping businesses, both local and international - find, assess, and hire the right talent to meet their workforce needs. Our recruitment services are tailored to meet industry-specific demands, ensuring our clients get access to highly skilled and vetted professionals. From sourcing entry-level candidates to executive-level placements, we act as a trusted partner in every step of the hiring process.
As part of our consulting and HR services, we also support organizations with employee onboarding, performance management strategies, workforce planning, and operational HR guidance. At Adins Academy, we are committed to bridging the gap between talent and opportunity, enabling businesses to grow with the right people and the right strategy.

Whether you're a company looking to recruit top talent or a professional seeking the next big opportunity, Adins Academy is here to make the connection seamless and successful.

We are recruiting to fill the position below:

Job Title: Zendesk Telesales Agent (Fintech - Forex & Cryptocurrency)

Location: Wuse, Abuja (FCT) 
Employment Type: Full-time

Key Responsibilities

• Handle inbound queries via phone, email, and live chat through Zendesk. Conduct outbound follow-up calls to nurture leads and convert them into funded trading accounts.
• Guide prospective clients through the account registration, verification, and initial funding process. Provide clear, compliant explanations of our forex and cryptocurrency trading products, platform features, and risk disclosures.
• Build rapport with potential clients, understand their trading goals and experience level, and tailor the sales approach to meet their needs.
• Meticulously log all interactions, updates, and client information within the Zendesk CRM system to ensure accurate tracking and follow-up.
• Meet and exceed weekly and monthly targets for lead conversion, account activations, and initial deposits.
• Maintain an up-to-date understanding of the forex and cryptocurrency markets, company promotions, and product updates to communicate value effectively.
• Adhere strictly to all company policies, financial regulations, and scripts to ensure compliant and ethical sales practices.

Qualifications & Requirements

• Education: Minimum of an OND/HND/B.Sc.in Business Administration, Finance, Marketing, or a related field.
• Experience: 1-2 years of proven telesales, inside sales, or customer service experience, preferably within fintech, banking, forex, brokerage, or cryptocurrency.
• Technical Skills: Proficiency in using CRM software, preferably Zendesk or similar (e.g., Salesforce, HubSpot). Competency with MS Office Suite.
• Language: Fluent in English and Hausa is preferred.

Compensation & Benefits

• Base Salary: N80,000 - N120,000 per month (commensurate with experience).
• Incentive Structure: Attractive weekly and monthly performance-based bonuses and commissions.
• Transportation Subsidy: N3,000 daily transportation allowance.
• Dynamic Environment: Opportunity to work in a fast-paced, innovative fintech leader.

Application Closing Date
11th February, 2026.