DT Cluster Performance Officer at Ikeja Electricity Distribution Company (IKEDC)

Ikeja Electric is one of the largest power distribution companies in Nigeria, committed to delivering reliable and efficient electricity services to our customers. With a strong focus on innovation and sustainability, we aim to transform the energy landscape in Nigeria and contribute to the country's economic development. Our mission is to provide exceptional service while ensuring the safety and well-being of our employees and customers.

At Ikeja Electric, we don’t just power homes and businesses – we power careers. As a leading energy provider, we are committed to fostering a culture that champions integrity, innovation, and excellence. Our team is the heartbeat of our success, and we thrive on collaboration, continuous improvement, and creating a workplace where everyone can shine.

We are recruiting to fill the position below:

Job Title: DT Cluster Performance Officer

Location: Lagos 
Employment Type: Full-time

Role Purpose

• To manage and optimize distribution transformers (DTs). Responsibilities include meter validation, energy accounting, customer engagement, revenue protection, and ensuring compliance with regulatory and safety standards.

Role Accountabilities

• Carry out disconnection and reconnection of electricity connections.
• Validate and evaluate all metering assets and customers connected to the assigned DT.
• Oversee meter validation and assessment to ensure meter health, accuracy, and tamper prevention.
• Account for energy delivered to transformers.
• Monitor and analyze key performance metrics to proactively identify and address issues.
• Prepare and submit regular reports on DT performance, collection rates, and validation activities.
• Conduct electricity connection assessments to ensure compliance with safety and regulatory standards.
• Manage and optimize customer DT connections to balance loads and minimize technical losses.
• Engage customers on proper meter usage, energy efficiency, and compliance requirements.
• Detect and report cases of energy theft, illegal connections, and tampering, ensuring prompt corrective action.
• Collaborate with internal teams (billing, customer service, and technical support) to resolve customer issues and improve service delivery.
• Supervise field technicians or contractors working within assigned DT clusters to ensure adherence to company standards.
• Recommend operational improvements to reduce losses and enhance transformer performance.
• Ensure all DT activities comply with regulatory guidelines and company policies.
• Enforce and maintain safety standards during all field operations to protect staff, customers, and equipment.

Minimum Requirements

• Minimum of OND in Electrical Engineering, Mechanical Engineering, or a related field.
• Proven track record of achieving and exceeding targets in a fast-paced environment.
• Experience in meter management, customer validation, and energy loss reduction.
• Sound understanding of Nigeria’s electricity distribution landscape, technical capacity to manage metering equipment, and the ability to adapt to innovation.

Skills & Competencies:

• Strong analytical and problem-solving skills.
• Ability to adapt to changes in markets and technology.
• Data interpretation and decision-making skills.
• Strong capacity to identify activities and actions that could lead to revenue losses.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis and reporting tools (e.g., Microsoft Excel).
• Familiarity with mobile applications for data capture and field operations.
• Ability to work independently and collaboratively.
• Demonstrated integrity and accountability.
• Ability to work safely at heights during meter validation and inspections.
• Physical fitness to perform fieldwork at elevated positions in line with safety standards
• Customer Centricity: Prioritizing customer satisfaction in all interactions and decisions.
• Risk Management: Identifying and minimizing potential threats to revenue, operations, and reputation.
• People Leadership: Taking initiative and guiding others toward achieving collective goals
• Entrepreneurship: Acting with initiative and a results-oriented mindset to drive performance
• Organizational Learning: Continuously acquiring and applying new knowledge for improvement
• Change Management: Adapting and responding effectively to new procedures and business changes.

Application Closing Date
Not Specified.

How to apply
Interested candidates should:
Click here to apply online