Head of Operations (Remote) at Reel Talent Solutions

Reel Talent Solutions - The company is a financial technology business, that builds economies by partnering with global aggregators and investors to connect African entrepreneurs with affordable financing, to scale their businesses.

We are recruiting to fill the position below:

Job Title: Head of Operations

Location: Ikeja, Lagos
Employment Type: Full-time (Remote)
Reports to: The Chief Executive Officer

Position Purpose

• The Head of Operations is responsible for ensuring the effective day-to-day operations of the business, regulatory compliance across all licensed activities, and the efficient execution of operational processes that support growth, risk management, and service delivery.
• This role ensures that Advancly operates in line with regulatory requirements, internal policies, and business objectives while supporting scalability and operational discipline.

Responsibilities and Accountabilities
Regulatory & License Management:

• Ensure compliance with all license and regulatory requirements e.g. MFB, Money Lenders License.
• Drive the renewal and maintenance of business licenses, permits, and statutory certifications.
• Liaise with regulatory bodies (e.g., CBN, State Authorities, CAC, NDIC) on inspections, reporting, and compliance matters.
• Support audits, examinations, and regulatory reviews by ensuring timely submission of required documentation.
• Track regulatory updates and ensure internal policies align with new requirements.

Operational Oversight:

• Ensure efficient and compliant day-to-day business operations across all units.
• Support the implementation of operational policies, procedures, and internal controls.
• Monitor service delivery, turnaround times, and operational performance.
• Identify operational gaps and recommend process improvements.
• Ensure proper documentation of workflows and SOPs.

Risk & Compliance Support:

• Work with the Risk and Compliance teams to identify operational and regulatory risks.
• Support the implementation of risk mitigation measures.
• Ensure adherence to customer protection, data privacy, and financial conduct standards.
• Escalate compliance breaches or operational risks promptly.

Business Process & Performance Management:

• Track operational KPIs such as loan processing timelines, disbursement efficiency, customer complaints, and recovery performance.
• Support the development of performance dashboards for management review.
• Ensure teams are aligned with service quality and regulatory expectations.

Cross-Functional Coordination:

• Coordinate with Customer Experience to improve service delivery and complaint resolution.
• Support leadership with operational insights and execution of priority initiatives.
• Coordinate with People Team to ensure hiring plans meet business needs
• Align with other teams as the need arises
• Support branch or market expansion readiness from an operational and regulatory standpoint.
• Ensure new business initiatives meet licensing, compliance, and operational standards before launch.
• Assist with business continuity planning and operational resilience initiatives.

Qualifications

• Bachelor’s degree in Business Administration, or related field, An MBA is an advantage
• Minimum 7 years’ experience managing business operations in a fast-paced environment, preferably in a Financial Institution
• Experience in Financial services, Fintech, or regulated institution (MFB, bank, or lendingfirm)
• Knowledge of Nigerian financial regulatory requirements
• Job competencies and capabilities
• 7-10 years of relevant work experience
• Strong understanding of regulated financial operations
• Solid knowledge of compliance and licensing requirements
• Strong organizational and process management skills
• Attention to detail and high compliance discipline
• Ability to work with regulators and internal stakeholders
• Strong written and verbal communication skills
• Calm under pressure, especially during audits and inspections
• Proactive, dependable, and execution-focused
• Excellent time management and coordination skills.

Application Closing Date
13th February, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online