Customer Care Representative (Entry-Level) at Hoop Telecoms Limited

Hoop Telecoms Limited was established in 2017 as a full Telecommunications Service provider. Since its formation, Hoop Telecoms has been growing rapidly and is emerging as a leading provider of telecommunication and business solutions. Our goal is to be the telecom company of choice for voice, video, and data for consumers in Nigeria, West Africa, Africa, and globally. Simply put; our vision is global.

HOOPTEL is led by a strong management team with knowledge and extensive experience in the telecom industry, and other professionals with strong administrative skills and experience. We are primarily focused on delivering solutions to customers in Enterprise networks connectivity, Broadband internet services, Voice communication solutions, Video and secured data solutions, Data Centre and co-location services, managed cloud services, and other related telecommunication systems.

We are a company driven to provide our customers with solutions that are customized to fit their current needs, yet flexible enough to accommodate their growth plans, at the most competitive pricing on all service offerings, thus optimizing IT spend and future proofing of our solutions.

We are recruiting to fill the position below:

Job Title: Customer Care Representative (Entry-Level)

Location: Ilupeju, Lagos
Employment Type: Full-time

Job Summary
Are you tech-savvy, a great communicator, and looking to start your career in the fast-paced world of Telecommunications?

• We are looking for an energetic Customer Care Representative to join our frontline team. In this role, you will learn the "ins and outs" of mobile networks and help our subscribers solve everyday connectivity and billing challenges.
• No prior telecom experience is required, we provide full training!

Key Responsibilities

• Respond to incoming customer inquiries regarding SIM cards, data plans, and basic phone settings.
• Quickly learn to navigate our internal CRM system to log calls and update customer files.
• Help customers with simple issues like "no signal" (resetting network settings) or "lost SIM" (explaining the replacement process).
• Identify complex technical problems that you cannot solve and "hand them off" correctly to the senior technical team.
• Stay up-to-date on our latest data bundles and promotional offers to explain them clearly to customers.

Required Skills

• Computer Literacy: Must be comfortable using a computer, typing quickly, and using web browsers.
• Clear Voice & Tone: Ability to speak clearly and maintain a friendly, helpful "phone voice" even during busy hours.
• Patience: A natural ability to listen to customers without interrupting.

Application Closing Date
13th February, 2026.