Customer Service Representative at Base Jobs

Base Jobs is a recruitment company that focuses on finding quality candidates / talents for its clients.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• The Customer Service Representative is responsible for direct customer interaction and execution of payment-related tasks.
• Their performance directly impacts customer trust, satisfaction, and company reputation.

Responsibilities

• Promptly acknowledging all customer messages. No customer enquiry should be left unattended to.
• Processing customer payments accurately and timely
• Forwarding validated transactions to the pay group without delay
• Communicating clearly with customers when delays occur
• Providing professional, calm, and respectful responses at all times
• Monitoring assigned chats during active shifts
• Escalating unresolved or sensitive payment issues immediately
• Following all Standard Operating Procedures (SOPs) strictly
• Preventing customer frustration through proactive communication/Engagement.
• Excellent communication skills.
• Collaborate with the Sales Team in responding to clients if there is slow response from the Sales Personnels.

Educational Qualification & Experience

• Must have HND or BSc in any field
• Must have experience working in a cryptocurrency company
• Must have at least 2 years of experience in sales, customer service or any related field.

Skills:

• Excellent communication skills
• Excellent numerical and accuracy skills
• Excellent customer service skills
• Excellent multitasking skills
• Great attention to details
• Must be assertive and analytical
• Ability to adapt to learning

Application Closing Date
13th February, 2026