Product & User Operations Officer at Mobile Sport Limited (Msport)

Mobile Sport Limited (MSport) is a digital sports betting operator specializing in mobile-first gaming solutions. We are looking for a Product & User Operations Officer to support day-to-day in-platform operations and user activities. This role focuses on executing operational tasks, monitoring key campaigns, conducting competitor research, and collecting user feedback to improve growth, retention, and user satisfaction.

We are recruiting to fill the position below:

Job Title: Product & User Operations Officer

Location: Ajao Estate, Lagos
Employment Type: Full-time

Responsibilities

• Support the setup and daily execution of in-platform operations and content placements, including task configuration, content arrangements or review and support for A/B or beta tests when required, with basic follow-up summaries.
• Monitor key placements and campaigns, and coordinate with relevant teams to make timely adjustments when needed.
• Conduct competitor research on in-platform strategies (campaign mechanics, bonus formats, user journeys, product experience) and prepare concise benchmarking reports.
• Collect user feedback via online or phone surveys, prepare basic reports (spreadsheets/charts), and share practical suggestions to improve user experience and operational execution.
• Provide practical suggestions to improve product experience and operational workflows, and actively support other key operational initiatives as needed.

Requirements

• Language: Excellent written and verbal English (Bonus with local languages)
• Technical: Proficient in tools such as Word, Excel, PowerPoint, Spreadsheet and others.
• Working Experience: 1-3 years in user or product operations or customer service roles, preferably in the gambling, gaming, entertainment or e-commerce industries.
• Sports Enthusiast: Strong knowledge of sports, especially in football is preferred.
• Familiar with Betting products and have Betting experience (without addiction)
• Working on weekdays and Saturday mornings. Accept shift work in holiday if necessary.

Personal Qualities:

• Detail-oriented and well-organized, ensuring minimal errors; responsible, patient, and careful in daily execution.
• Strong time management skills with the ability to multi-task, prioritize essential tasks, and stay adaptable in a fast-paced, evolving environment.
• Highly self-motivated and curious, with strong local user insight—able to identify real user needs and translate them into practical actions.
• Excellent teamwork and collaboration skills, with a friendly and cooperative working style.

Salary
N200,000 - N250,000 / month.

Application Closing Date
28th February, 2026.

How to Apply
Interested and qualified candidates should send their CV to: hr-nigeria@msport.com using "Product & User Operations Officer" as the subject of the email.