Operational Manager at College Migration Limited

College Migration is an education-tech platform that helps students easily find, apply to, and secure admission into universities abroad — all in one place.

We are recruiting to fill the position below:

Job Title: Operational Manager

Location: Lagos
Employment Type: Full-time

Responsibilties
Operations & Administration:

• Oversee day-to-day office operations and ensure smooth workflow across departments
• Develop, implement, and improve operational policies and standard operating procedures (SOPs)
• Monitor application processing timelines for admissions and visa services
• Ensure compliance with internal policies and international education standards.

Team Management:

• Supervise, train, and support admissions officers, visa consultants, and administrative staff
• Set performance targets and conduct regular staff evaluations
• Foster a productive, ethical, and customer-focused work environment.

Client Service & Process Management:

• Ensure high-quality client experience from enquiry to visa outcome
• Handle escalated client issues and ensure timely resolution
• Monitor client data accuracy, documentation, and record-keeping.

Business Performance & Reporting:

• Track operational KPIs including application success rates, turnaround time, and client satisfaction
• Prepare weekly and monthly operational reports for management
• Identify bottlenecks and recommend process improvements.

Compliance & Risk Management:

• Ensure adherence to immigration guidelines, partner institution requirements, and data protection standards
• Minimize operational risks through quality control and document verification
• Support audits and compliance reviews.

Stakeholder & Partner Coordination:

• Liaise with international universities, colleges, and visa partners
• Coordinate with marketing and sales teams to align operations with lead generation activities.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Management, Education, or a related field
• Master’s degree is an added advantage
• Minimum of 3–5 years’ experience in operations management, preferably in education consultancy, migration, or professional services.

Required Skills & Competencies
Core Skills:

• Strong operations and administrative management skills
• Excellent organizational and multitasking abilities
• Strong leadership and team-management skills
• High attention to detail and process orientation
• Strong problem-solving and decision-making skills.

Technical & Professional Skills:

• Knowledge of study abroad admissions and visa processing
• Understanding of UK, Canada, Malta (or similar) education systems is an advantage
• Proficiency in CRM systems, Microsoft Office, and reporting tools
• Strong data management and documentation skills.

Communication & Personal Attributes:

• Excellent written and verbal communication skills
• Strong client-relationship management skills
• Ability to work under pressure and meet deadlines
• High level of integrity, confidentiality, and professionalism.

Salary
N150,000 monthly.

Application Closing Date
16th February, 2026.