IT Help Desk Officer at Bosak Microfinance Bank

Bosak Microfinance Bank Limited was incorporated in December 2009 with the business objective of providing financial service to micro clients who were excluded from the mainstream financial system. It commenced operations in June 2010 upon obtaining a Unit Microfinance Banking License from the Central Bank of Nigeria. It later obtained a State Microfinance Banking License in 2016. Bosak Microfinance Bank Limited’s financial inclusion effort focuses on promoting savings culture, access to credit facilities for income-generation purposes and reducing vulnerability to risk through micro insurance.

The Bank’s major strategic focus employs the group lending methodology in its operations with a leaning towards women. It believes in the commitment of women folk to work hard and help their families conquer poverty. As such, more than 95% of the Bank’s lending activities focuses on women. The success of the bank’s group lending activities largely depends on group solidarity and cohesion. The success recorded by the bank in its lending program has earned it strategic partnership with the Bank of Industry (BOI) and the Development Bank of Nigeria (DBN) among others. The combination of cutting-edge technology, a strong and committed Board of Directors and motivated employees has helped the Bank to create a brand widely accepted by its teeming clients in Lagos. It is now expanding its frontiers in a scaling program aimed at delivering improved value to its stakeholders.

We are recruiting to fill the position below:

Job Title: IT Help Desk Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description
User Support & Training:

• Provide first-level and second-level technical support to bank staff.
• Create and manage employee profiles and login access for banking applications and mail servers.
• Train staff on the use of banking software and computer applications.
• Maintain and update error logs for system issues and resolutions.

Banking Application & System Operations:

• Troubleshoot, diagnose, and resolve software issues related to banking applications and messaging systems.
• Perform End-of-Day (EOD), End-of-Month (EOM), and End-of-Year (EOY) processing.
• Manage the Bank’s SMS portal.
• Conduct regular system monitoring to ensure optimal performance.

Data & Database Management:

• Perform data backup and restoration procedures.
• Administer databases using SQL, including maintenance and troubleshooting.
• Ensure data integrity, availability, and security.

Network & Infrastructure Management:

• Troubleshoot and manage the Bank’s Local Area Network (LAN).
• Support networking and communication infrastructure, including LAN, IP phones, and related systems.
• Manage hardware installations, maintenance, and repairs (printers, laptops, copiers, etc.).

Security & Compliance:

• Manage and monitor security devices and systems.
• Track and monitor the security of hardware and software systems, including malware and virus scans.
• Ensure compliance with internal IT policies and security standards.

Vendor & Asset Management:

• Liaise with IT vendors, technicians, software providers, and Internet Service Providers (ISP).
• Monitor, order, and distribute computer and IT supplies.
• Maintain records of IT assets and licenses.

Documentation & Reporting:

• Prepare written documents such as internal memos, monthly subscription reports, letters, and meeting minutes.
• Maintain and organize IT-related documents and files, including SLAs and receipts.

Qualifications

• Minimum of a Bachelor’s Degree in Computer Science and Information Technology or any related field with 0-2 years experience.

Required Skills & Competencies:

• Strong troubleshooting and problem-solving skills
• Knowledge of banking software and IT systems
• Database administration (SQL)
• Networking fundamentals (LAN, IP Phones)
• Hardware and software maintenance
• Good communication and documentation skills
• Ability to work with vendors and service providers

Why Work with Bosak Microfinance Bank Limited?

• If you desire to work in an organization where employee motivation is key and passion is rewarded, then Bosak MFB might be the place for you.
• We are committed to building an open and rewarding work environment where all employees have equal opportunities for growth to realize their full potential.
• Our remuneration and employee welfare packages are among the best in the industry.

Remuneration
We offer the following Benefits:

• Salary: N100,000 – N120,000 Monthly.
• HMO
• Constant Training and Development
• Leave & Passage Allowance
• 13th Month.

Application Closing Date
31st March, 2026.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@bosakmfb.com using “IT Help Desk” as the subject of the email.