Client Services Lead at Tolaram

Tolaram, a fast-moving consumer goods company, is recruiting to fill the position below:

Job Title: Client Services Lead

Location: Lagos
Employment Type: Full-time

Role Overview

• Grey Matter Agency is seeking a highly organized and client-focused Client Services Lead to manage client relationships and oversee the successful delivery of content projects.
• This role sits at the intersection of client engagement and content execution, ensuring that client expectations are clearly defined, met, and consistently exceeded through high-quality, original content.

Key Responsibilities

• Engage clients to define objectives and collaboratively create clear, effective content plans aligned with their brand goals.
• Share drafted articles with clients, manage the approval process, and gather structured feedback to guide refinements and improvements.
• Act as the primary liaison between clients and Content Consultants, ensuring timely submission of articles and smooth incorporation of client feedback.
• Review and evaluate content produced by Content Consultants to ensure it meets Grey Matter Agency’s quality standards, brand guidelines, and originality requirements, including plagiarism checks.
• Work closely with clients to ensure all content is rewritten in their authentic voice, incorporating their unique perspectives, examples, and industry insights.

Qualifications & Skills

• Proven experience in client services and content/project management.
• Strong understanding of content strategy, editorial workflows, and quality assurance processes.
• Excellent communication and stakeholder management skills, with the ability to translate client feedback into clear action items.
• Exceptional attention to detail and a strong commitment to content originality and quality.
• Ability to manage multiple clients and deadlines in a fast-paced environment.

Application Closing Date
23rd February, 2026. 

How to Apply
Interested and qualified candidates should send their CV to: deborah.amana@tolaram.com using the Job Title as the subject of the email.