Operations Officer at The Foodhub by CWC

The Foodhub by CWC (TFH) is a thriving fast casual restaurant providing a diverse menu of local and continental options to corporate and individual guests. With over 13 years in the hospitality space, our continued success stems from providing the highest quality of food and service to our guests.

TFH caters to busy professionals, families, food enthusiasts, students, and tourists looking for delicious and fast dining experiences. Established in 2021, TFH has quickly become a go-to destination for healthy and flavourful options.

We are recruiting to fill the position below:

Job Title: Operations Officer

Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities

• Oversee daily front- and back-of-house operations to ensure smooth, efficient service.
• Deliver superior guest experiences, maximizing customer satisfaction and loyalty.
• Respond promptly and professionally to customer complaints, resolving issues efficiently.
• Organize and supervise staff shifts, ensuring optimal staffing and smooth handovers.
• Ensure accurate completion and reconciliation of all end-of-day sales reports.
• Monitor and assess staff performance, providing feedback to improve productivity and service standards.
• Ensure strict compliance with health, sanitation, and safety regulations across all areas.
• Control operational costs, minimize waste, and identify opportunities for efficiency improvements.
• Prepare and analyze detailed weekly, monthly, and annual reports on revenue, expenses, and key performance indicators.
• Recommend marketing initiatives (e.g., discounts, local outreach, social media campaigns) to expand the customer base.
• Train and develop new and existing employees on customer service, operational protocols, and brand standards.
• Implement and enforce restaurant policies and procedures to maintain consistent operations.
• Manage thorough onboarding for all new hires, aligned with the onboarding agenda and restaurant culture.
• Create and maintain accurate staff schedules to ensure adequate coverage during all shifts.
• Track inventory and stock levels, forecast needs, and oversee ordering to maintain optimal supplies.
• Manage restaurant budgets and apply cost-control measures to meet financial goals.
• Monitor employee compliance with all operational standards and procedures.
• Provide regular reports and insights to management on restaurant performance, staffing, inventory, and customer trends.

Application Closing Date
28th February, 2026.

How to Apply
Interested and qualified candidates should send their CV to: careers@thefoodhubcwc.com using the job title as the subject of the email.