Customer Service & Caregiver On-boarding Representative at Afconrecruit Limited

Afconrecruit Limited is a company that provides solutions to improve the quality and output of the work transaction for both Employers and Employees.

We are recruiting to fill the position below:

Job Title: Customer Service & Caregiver On-boarding Representative

Location: Lagos
Job type: Full-time

Role Overview

• This role focuses on ensuring domestic workers have a smooth onboarding experience and ongoing support while maintaining high service standards.
• You will serve as the main point of contact for domestic workers, guiding them through registration, verification, and active engagement on the platform.
• You will play a key role in maintaining service quality, resolving issues, and building strong relationships with workers.

Key Responsibilities
Domestic Worker Onboarding:

• Guide domestic workers through the onboarding and registration process
• Assist with profile setup, documentation, and required verifications
• Educate workers on platform policies, standards, and expectations
• Ensure all onboarding steps are completed accurately and on time

Domestic worker Support & Relationship Management:

• Serve as the primary support contact for domestic workers
• Answer questions about jobs, schedules, payments, and platform use
• Provide clear guidance on professional conduct and service quality
• Build positive relationships to keep workers engaged and active

Quality & Compliance Monitoring:

• Ensure workers meet platform requirements and service standards
• Monitor performance feedback and flag issues when necessary
• Reinforce policies related to safety, professionalism, and reliability
• Escalate serious concerns to management when required

Issue Resolution:

• Handle complaints or concerns from domestic workers calmly and professionally
• Mediate basic misunderstandings between workers and clients when needed
• Track recurring issues and suggest process improvements

Data & Reporting:

• Maintain accurate records of onboarding status and worker profiles
• Update internal systems with notes and support interactions
• Provide regular updates on onboarding numbers, issues, and trends

Requirements

• Experience in customer service, support, or client-facing roles
• Strong communication and interpersonal skills
• Patient, empathetic, and able to work with people from diverse backgrounds
• Good organizational skills and attention to detail
• Comfortable using digital tools and platforms

Nice to Have:

• Experience working with domestic workers, caregivers, or field staff
• Background in operations, HR support, or community management
• Conflict resolution skills

What Success Looks Like

• Smooth and timely onboarding of domestic workers
• High caregiver satisfaction and engagement
• Fewer onboarding errors and compliance issues
• Quick and professional resolution of worker concerns

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online