Backend Engineer (User Support) at Kredete Limited

Kredete is a financial technology platform that helps African immigrants in the diaspora build credit through instant international money transfers to 22+ countries, with low fees. We also offer businesses an API-based infrastructure for secure and low-cost cross-border payments to many African countries.

We are recruiting to fill the position below:

Job Title: Backend Engineer (User Support)

Location: Lagos
Employment Type: Full-time

Role Overview

• As a Support Engineer, you will be responsible for working closely with external clients to understand, diagnose, and resolve technical issues related to our backend systems and integrations.
• You will leverage your deep understanding of our platform, APIs, and infrastructure to provide effective solutions, support smooth operations, and maintain high service reliability.

What You Will Do

• Act as a technical point of contact for external clients, understanding their issues and translating them into actionable technical investigations.
• Investigate, troubleshoot, and resolve backend, API, and integration issues across services, databases, and collaborating with internal team to resolve issues
• Analyze logs, metrics, and system behavior to identify root causes and recommend fixes or mitigations.
• Support and debug payment, wallet, and transaction-related issues, including failed transactions, balance mismatches, and reconciliation problems.
• Work closely with backend engineers to escalate bugs, propose fixes, and validate solutions before deployment.
• Validate API usage and integration flows for partners, ensuring correct implementation and best practices.
• Document recurring issues, resolutions, and system behaviors to improve internal knowledge and client support quality.
• Assist with incident response, post-mortems, and continuous improvement of system reliability and support processes.
• Stay up to date with system changes, new features, and platform architecture to provide accurate and timely support.

Who You Are

• Strong proficiency in Go (Golang) and rust, with the ability to read, understand, and debug production backend code.
• Good knowledge of SQL & PostgreSQL, with the ability to inspect data, write queries, and troubleshoot data-related issues.
• Good understanding of event-driven systems
• You have 3-5 years of professional experience in backend software development.
• Solid understanding of Grpc, RESTful APIs and backend system behavior, including request/response flows, authentication, and error handling.
• Experience debugging distributed systems and identifying root causes across services, databases, and external integrations.
• Understanding of asynchronous programming, background jobs, and event-driven architectures.
• Familiarity with payment and wallet systems, including transaction lifecycles, balances, reconciliation, and failure scenarios.
• Ability to understand partner API specifications, error codes, and integration requirements.
• Experience working with logs, metrics, and monitoring tools to investigate incidents and production issues.
• Comfortable using version control systems (e.g., Git) to review changes, trace regressions, and collaborate with engineering teams.
• Strong communication skills, with the ability to explain technical issues clearly to external clients and internal teams.
• High attention to detail, strong analytical thinking, and the ability to make sound decisions under pressure.
• Ability to work with legacy or distributed systems without introducing instability while resolving issues.

Application Closing Date
Not Specified. 

How to Apply
Interested and qualified candidates should:
Click here to apply online