Education Counsellor (Canada & USA) at IDP Education Limited - Ikeja

IDP Education Limited is the world's largest international student placement provider. We help international students study in Canada, Australia, New Zealand, Ireland, UK, and USA. Our success comes from connecting students with the right course in the right university or institution and in the right country.

We are recruiting to fill the position below:

Job Title: Education Counsellor (Canada & USA)

Requisition ID: 3951
Location: Ikeja, Lagos
Job Type: Full Time

Role Purpose

• The Education Counsellor will provide excellent counselling services to guide international students to find the institution that best meets their learning and career aspirations, including providing students with the right information and advice on study opportunities and the local education system, culture and geographic region, assisting with application documentation, facilitating enrolments, and promoting IDP products and services.

Key Accountabilities
Student Counselling:

• Counsel prospective students to identify appropriate study options, including suitable courses and institutions.
• Schedule and conduct phone discussions and office meetings to accurately convey course/program information whilst ensuring that each student’s needs are being met. 
• Assist students in determining an appropriate shortlist of applications to submit, thereby ensuring effective use of counselling time.
• Support the student through the admissions, visa and pre-departure processes.
• Develop and maintain strong relationships with students and their families to ensure that IDP is regarded as a highly professional and trusted service provider.
• Maintain the highest level of integrity and ethics in every interaction with students and their families, clients, and colleagues.

Delivering Results:

• Deliver consistently outstanding service to ensure a high number of students are converted to the next stage of the student pipeline, ultimately submitting applications to educational institutions, and accepting the resulting offers.
• Identify opportunities to generate leads and effectively leverage these opportunities. e.g., determine the prospective schools, universities, companies, and scholarship bodies where new leads can be derived and establish effective relationships with them.
• CRM system is used to support the end-to-end counselling process, including the capture and follow-up of all leads and opportunities to close sales.

Business Development:

• Maintain regular contact and activities with key accounts (schools, scholarship bodies).
• Customer Service Act with the highest level of accountability with students, clients, and colleagues.
• Respond to face-to-face enquiries, and enquiries via phone and email in a timely manner, with accurate and relevant information.
• Process and submit applications to the institution, obtain offers and facilitate enrolments in a timely manner.
• Build effective relationships with the education institution staff to support timely application processing.
• Assist students with on-arrival issues or and refer to appropriate agencies where necessary.
• Build strong relationships with network counsellors to enable ongoing support of students onshore.

Client Relationships:

• Attend client briefings, workshops and visits to institutions to support the development of knowledge of institutions and establish relationships with key contacts.
• Work with the Office Manager and institution representatives in order to develop strategies and effectively promote institutions.
• Act with integrity and professionalism in all interactions with client representatives

Required experience

• Bachelor’s or Master’s Degree from a Reputable University.
• 2 - 4 years' experience in study abroad programs focusing on Canada & USA Destinations
• Experience in a sales or customer service-driven environment, including achieving individual and team-based targets.
• Good understanding of the education sector and placement of students into VET and universities, including immigration requirements and processes.
• Relevant tertiary qualifications and/or prior experience working as an Education Counsellor or similar role.
• Outstanding stakeholder management and communication skills, including fluency in English, both verbal and written.
• Experience in a sales or customer service-driven environment, including achieving individual and team-based targets.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online