Payment Operations Officer at PayZeep Technologies

Payzeep provides a range of financial services to individuals, merchants, banks, and government agencies. Our services are designed to help businesses and organizations streamline their payment processing and collection operations, providing a convenient and secure way for customers to pay for goods and services.

PayZeep has positioned itself to solve these problems by providing innovative products and services to help address the challenges of financial inclusion, cost of financial service delivery, and financial literacy. We provide secure and efficient payment processing and collection services across all payment channels to help increase financial service depth and touch the lives of people even at the grassroot.

We are recruiting to fill the position below:

Job Title: Payment Operations Officer

Location: Lagos
Job Type: Full time

Job Summary

• We are seeking a Payment Operations Officer to join our Payments Operations team at PayZeep.
• This role is crucial for detecting and preventing fraudulent activities and suspicious transactions within our payment ecosystem.
• The ideal candidate should possess strong analytical and investigative skills.

Responsibilities
Transaction Monitoring:

• Analyse payment transactions and identify unusual or suspicious patterns or behaviours.
• Detect and investigate potential fraud cases and escalate findings as necessary.
• Ensure steady uptime of third-party service providers.
• Take proactive steps to prevent fraudulent activities.
• Ensure strict adherence to industry regulations and PayZeep's operational policies.

Reconcilation and Settlement:

• Develop and execute process, standards, guidelines and service level agreements for partnering organizations.
• Attend to customer and merchant disputes and ensure prompt resolution.
• Liaise with banks and aggregators on settlement discrepancies.
• Identifying, negotiating and closing partnerships deals on direct product offerings.
• Liaising with switching companies and card schemes on Settlement issues

Dispute Resolution:

• Investigate and analyze customer disputes related to financial transactions, including but not limited to payments, chargebacks, and fraud cases.
• Collaborate with customer support, operations, and compliance teams to gather relevant information and evidence to assess the validity of disputes.

Suspicious Activity Reporting:

• Prepare reports on suspicious transactions and collaborate with relevant departments to
• ensure timely action and compliance with regulatory requirements.

Quality Assurance:

• Participate in quality assurance efforts to test new POS and payment software releases
• Document and report any identified bugs or issues during testing.

Training and Technical Guidance:

• Build strong product expertise
• Ensure that standard operating procedures (SOPs) are up to date and accessible.

Qualifications

• Candidates should possess a BSc/HND from a reputable tertiary institution
• Certifications that relate to fraud detection tools and software
• Minimum of 2 years of professional experience in transaction monitoring or fraud detection
• within the Fintech/ Financial Services/Banking industry.
• Clear understanding and appreciation of POS business (PTSP, Acquiring, Co-Acquiring and Agency Banking) and Payment Gateways.
• Profound understanding of transaction routing and processing.
• Proficiency in using fraud detection tools and software.
• Proficient in the use of Microsoft Suite (Excel, PowerPoint, and Word), CRM, and JIRA.
• Exceptional communication skills, both written and verbal.
• Strong interpersonal and collaborative skills
• Excellent time management skills
• A team player, target-driven and highly motivated.
• Empathy and patience when dealing with clients.

Remuneration

• Competitive Compensation.
• Flextime.
• Competitive Health Insurance (Employee + Spouse + 4 children).
• Growth and Development.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Application Process

• Submit an online application.
• You will receive an email response with further instructions.
• You will receive a second link via email for your panel interview.
• A member from our Talent Team will contact you to provide feedback and updates as appropriate.