Customer Service Officer at Elvaridah Limited

At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. With our all-inclusive approach and expertise, we capture values across the boundaries of any organization. Elvaridah focuses on optimizing all the different parts of a business as a unit.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Employment Type: Full-time

Job Summary

• The Customer Service Officer will be responsible for managing customer inquiries, providing timely and professional support, and ensuring a positive customer experience across all communication channels.
• The role requires strong communication skills, problem-solving ability, and a customer-focused mindset.

Key Responsibilities
Customer Interaction and Support:

• Handle customer inquiries, complaints, and requests via phone, email, chat, and social media in a professional and timely manner.

Issue Resolution:

• Investigate customer concerns, provide accurate information, and resolve issues efficiently while ensuring customer satisfaction.

Record Keeping and Documentation:

• Accurately document customer interactions, complaints, and resolutions using the company’s CRM or tracking systems.

Order and Service Coordination:

• Liaise with internal teams to track orders, bookings, or service requests and provide updates to customers.

Customer Feedback Management:

• Gather and document customer feedback, complaints, and suggestions to support service improvement initiatives.

Service Standards Compliance:

• Ensure all interactions align with company policies, service standards, and customer experience guidelines.

Follow-Up and Relationship Management:

• Conduct follow-ups with customers to confirm issue resolution and maintain positive long-term relationships.

Support for Sales and Operations:

• Assist sales and operations teams by responding to customer inquiries related to products, services, or promotions.

Reporting and Performance Tracking:

• Prepare basic customer service reports, including response times, resolution rates, and common customer issues.

Hybrid Work Coordination:

• Effectively manage both remote and on-site responsibilities, ensuring consistent service delivery regardless of work location.

Requirements & Qualifications

• OND/HND/BSc in any relevant field.
• Minimum of 1–3 years experience in a customer service role.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize tasks, and work independently.
• Customer-focused attitude with good problem-solving skills.
• Proficiency in Microsoft Office and basic CRM tools.
• Must be based in Lagos and available for hybrid work.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: career@elvaridah.com using the job title as the subject of the mail.