Business Development Manager at E-Doc Online

E-Doc is a fintech AI company utilising technology-driven compliance focused on simplifying regulatory processes and expanding access to finance across emerging markets. Our platform is built on an Open Banking framework, to supports use cases such as automated bank statement retrieval, creditworthiness analysis, regulatory reporting, and digital application workflows.

We are recruiting to fill the position below:

Job Title: Business Development Manager

Location: Lagos
Employment Type: Full-time

Job Description

• The Business DevelopmentManager is responsible for ensuring customers achieve measurable value from the company’s products while identifying opportunities to expand relationships through upsell, cross-sell, and strategic partnerships.
• This role sits at the intersection ofcustomer success, product adoption, and business development, with a strong emphasis on retention, growth, and long-term account value.
• The BD acts as a trusted advisor to customers, driving adoption, resolving issues, and translating customer needs into commercial and product opportunities.

Key Responsibilities
Customer Success & Relationship Management:

• Own post-onboarding customer relationships and serve as the primary point of contact
• Drive product adoption, usage, and value realization across assigned accounts
• Conduct regular business reviews (QBRs/MBRs) to track outcomes and KPIs
• Manage renewals and proactively mitigate churn risks
• Coordinate issue resolution across product, engineering, and operations teams

Business Development & Growth:

• Identify and qualifyupsell, cross-sell, and expansion opportunities
• Work closely with Sales and Partnerships teams to grow account revenue
• Support commercial discussions, proposals, and contract extensions
• Identify customer-led partnership or ecosystem opportunities
• Contribute to pipeline growth through existing customer relationships

Product & Market Feedback:

• Act as the voice of the customer internally
• Gather structured feedback on product gaps, feature requests, and market needs
• Collaborate with Product and Engineering on roadmap prioritisation
• Support pilots, proof-of-concepts, and new product rollouts with existing clients

Delivery, Adoption & Governance:

• Track onboarding, integration, and go-live milestones
• Ensure customers are production-ready and operationally supported
• Support compliance, regulatory, and audit-related customer requirements (where applicable)
• Maintain accurate customer data, health scores, and forecasts in CRM tools

Key Performance Indicators

• Customer retention and renewal rates
• Net revenue retention (NRR)
• Account expansion revenue
• Product adoption and usage metrics
• Customer satisfaction (CSAT / NPS)
• Time-to-value and go-live success rates

Required Experience & Skills
Experience:

• 5–10 years experience in Account Management or Business Development
• Experience working withenterprise, financial services, fintech, or SaaS clients
• Proven ability to manage senior stakeholders (Heads of Ops, IT, Risk, Compliance)
• Track record of growing accounts beyond initial contracts

Skills & Competencies:

• Strong commercial and negotiation skills
• Ability to translate technical concepts into business value
• Excellent stakeholder management and communication skills
• Structured, data-driven approach to account management
• Comfortable working across sales, product, tech, and compliance teams
• Experience with CRM and customer success tools (e.g. Salesforce, HubSpot, Gainsight)

Preferred / Advantageous:

• Experience inbanking, payments, lending, open banking, or regulatory technology
• Exposure to APIs, integrations, and platform-based products
• Understanding of compliance, risk, or regulated environments
• Experience supporting go-live and post-production operations

Success Criteria:

• Customers go live on time and stay live
• Accounts grow year-on-year
• Customers become advocates and reference clients
• Clear feedback loop between customers and product teams
• Strong alignment between customer outcomes and company revenue.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: Hr@e-doconline.co.uk using the Job Title as the subject of the mail.