Customer Relationship Officer (Laundry & Dry-Cleaning) at LaundroArena

Laundro Arena is your trusted partner for professional laundry and dry-cleaning services in Ojodu Berger, Lagos - Nigeria. We combine smart technology with expert care to deliver spotless results every time. Whether it’s everyday wear, corporate outfits, or delicate fabrics, our team ensures premium garment care with quick turnaround.

We offer wash and fold, ironing, dry cleaning, and pickup & delivery options designed for your convenience. Our commitment to quality, reliability, and hygiene makes us one of the best laundry services near you. Experience the freshness, precision, and ease that make Laundro Arena your preferred laundry solution in Ojodu Berger, Lagos - Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Relationship Officer (Laundry & Dry-Cleaning)

Location: Berger Ojodu, Lagos
Employment Type: Full-time

Overview

• We are seeking a Customer Relationship Officer who will serve as the first point of contact for our customers and play a critical role in garment intake, inspection, documentation, and front-desk operations.
• The ideal candidate will combine strong customer service skills with attention to detail, ensuring that every garment is properly inspected, tagged, logged, and handled according to Laundro Arena’s quality standards. This role works closely with operations teams to ensure accuracy, accountability, and customer satisfaction.

Responsibilities

• Welcome and attend to customers in a professional, friendly, and courteous manner.
• Receive customer garments and conduct careful inspections for stains, fabric type, colour sensitivity, and existing damages.
• Communicate observed issues or special care requirements clearly to customers before processing.
• Properly tag all garments and accurately log orders into the laundry management system.
• Issue service tickets/receipts and explain service details, timelines, and pricing to customers.
• Maintain accurate records of customer orders, special instructions, and garment conditions.
• Liaise with the operations team to communicate special handling instructions or priority orders.
• Handle customer inquiries, feedback, and complaints professionally and escalate issues when necessary.
• Ensure the reception and customer-facing areas are clean, organized, and presentable at all times.
• Support daily front-desk operations and contribute to a smooth customer experience.
• Adhere strictly to company policies, service standards, and confidentiality requirements.

Requirements / Qualifications

• Minimum of OND / HND in any relevant field.
• 1–2 years experience in customer service, front desk, hospitality, retail, or laundry/dry-cleaning operations (an advantage).
• Strong attention to detail and ability to identify fabric and garment conditions accurately.
• Basic computer literacy and ability to use POS or order management systems.
• Excellent verbal communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Professional appearance, integrity, and a customer-focused attitude.
• Willingness to learn garment care standards and operational procedures.

Application Closing Date
15th February, 2026.

Method of Application
Interested and qualified candidates should send their CV to: laundromatarena@gmail.com using the job title 'Customer Relationship Officer" as the subject of the email.