Hardware Service Centre Manager / Head of Technical Support Services at PG Consulting Limited

PG Consulting Limited is a recruitment, training and business consulting firm. We provide our clients - businesses and corporate organizations - across different industries with superior human capital, high-quality trainings and cutting-edge consulting to help them drive organizational growth, multiply staff productivity, gain appropriate market positioning and maximise profit.

Over the course of almost 20 years of our existence, we have serviced various organizations, many of which are strong indigenous brands operating with global standards. We are most inclined to building strong brands and supporting business growth across industries. Our preference is to work with our clients as partners on an on-going basis towards making their organizations internally effective and more profitable. As we grow into the future, the sustaining core of our operations is working with you, all the way, from People to Profit.

We are recruiting to fill the position below:

Job Title: Hardware Service Centre Manager / Head of Technical Support Services

Location: Lagos
Employment Type: Full-time | Management Role
Industry: IT Solutions | Printer Sales | Managed Print Services (MPS)

Role Overview

• The Hardware Service Centre Manager / Head of Technical Support Services will oversee service centre operations, ensuring efficient hardware repairs, maintenance, and technical support in line with OEM standards.

Key Responsibilities

• Manage day-to-day service centre and workshop operations
• Supervise diagnostics, repairs, and preventive maintenance
• Ensure compliance with OEM (ESPON) service and warranty standards
• Manage spare parts inventory and service documentation
• Monitor turnaround times and service KPIs
• Handle escalated technical and customer issues
• Coordinate OEM training and certifications.

Key Requirements

• 7+ years’ experience in printer hardware servicing or technical support
• Strong hands-on technical knowledge of printer systems
• Experience managing a service centre or technical team
• Familiarity with OEM (ESPON) service procedures.

Qualifications

• Diploma or Bachelor’s Degree in Engineering, Electronics, or related fields
• OEM (ESPON) technical certifications are a strong advantage.

Personal Attributes:

• Detail-oriented with strong organizational skills
• Technically driven and quality-focused
• Strong people management and communication skills
• Customer-service oriented
• Ability to manage multiple priorities effectively.

Remuneration

• A competitive management-level compensation package, based on experience and performance, will be offered.

Application Closing Date
16th February, 2026.