Team Lead, Digital Operations at Sovereign Finance Company Limited

Sovereign Finance Company Limited is a leading financial services provider with a prime desire to promote trailblazing Financial & Investment solutions to customers in different sectors of the Nigerian economy. Our priority is to create opportunities for our clients to save accumulated capital and build sustainable wealth.

We are recruiting to fill the position below:

Job Title: Team Lead, Digital Operations

Location: Lagos 
Employment Type: Full-time

Job Summary

• We are looking for a responsible and experienced Digital Operations officer (Team Lead) who will be responsible for the day-to-day operational management of digital banking channels, including POS, merchant acquiring, agency banking, mobile banking, cards, transfers, and digital lending operations.
• The ideal candidate will ensure operational efficiency, service reliability, settlement accuracy, regulatory compliance, and customer experience excellence while supporting business growth.
• A disciplined and hands-on operations professional with strong leadership skills and deep knowledge of digital banking and fintech operations, capable of scaling operations while maintaining control, compliance, and service quality, is needed.

Key Responsibilities
Digital Channel Operations:

• Oversee daily operations of digital channels: POS, Merchant/agency banking, mobile app, cards, transfers, and USSD.
• Monitor transaction flows, settlement timelines, and operational exceptions.

Team Leadership & Supervision:

• Lead, supervise, and coach digital operations staff.
• Assign tasks, monitor performance, and ensure adherence to SLAs.
• Build a high-performance, customer-focused operations team.

Process Improvement & Automation:

• Review and improve operational workflows to reduce manual intervention.
• Support automation of reports, reconciliations, and exception handling.

Reporting & Performance Monitoring:

• Prepare daily, weekly, and monthly digital operations reports.
• Track KPIs such as transaction success rates, settlement TAT, complaints, and backlog.

Stakeholder & Vendor Management:

• Liaise with switching companies, fintech partners, vendors, and internal IT teams.
• Support new product launches and system enhancements.

Requirements/  Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field
• 3 - 4 years’ experience in digital operations, payments, or fintech operations
• At least 1 year in a supervisory or team-lead role is an added advantage
• Proven people-management and team-leadership ability
• Ability to work under pressure and manage multiple priorities
• Clear communication and stakeholder management skills.

Salary
N500,000 - N750,000 monthly. 

Application Closing Date
29th March, 2026.

How To Apply
Interested and qualified candidates should send their CV to: careers@sovereignfinanceltd.com or feyi.bankole@sovereignfinanceltd.com using the job title as the subject of the mail.