Operations & Facility Supervisor (Short-Let Apartments) at Huko Advisory Services Limited

At Huko Advisory Services, we help businesses unlock their full potential through smart, strategic, and innovative human capital solutions. Based in Lagos, Nigeria, we provide HR outsourcing, recruitment, training, consulting, and workforce development services to businesses across industries.

We are recruiting to fill the position below:

Job Title: Operations & Facility Supervisor (Short-Let Apartments)

Location: Ikate, Lekki - Lagos
Employment Type: Full-time / Onsite
Reporting Line: Reports directly to Management.

Role Overview

• We are seeking a reliable and detail-oriented Operations & Guest Experience Officer to oversee the day-to-day running of our short-let apartment units.
• This role is execution-focused and requires someone who can follow systems, maintain standards, and represent the brand professionally with guests and partners.
• This is not a freelance or commission-based role. It is a structured position for someone looking for stability, growth, and long-term responsibility.

Key Responsibilities
Operations & Property Oversight:

• Ensure apartments are guest-ready at all times
• Supervise cleaning, laundry, and basic maintenance
• Inspect units before and after guest stays
• Report damages, shortages, or maintenance issues promptly
• Coordinate with cleaners and technicians when required

Guest Experience:

• Manage guest check-ins and check-outs
• Respond to guest inquiries and complaints professionally
• Ensure guests comply with house rules
• Maintain high guest satisfaction and reviews

Booking & Communication Support:

• Respond to WhatsApp and social media inquiries promptly
• Follow approved pricing and booking guidelines
• Update booking status and basic records
• Escalate issues that require management approval

Business Development Support (Company-Owned):

• Assist with partnership outreach to travel agencies, ride-hailing drivers, and local referral sources
• Maintain cordial relationships with estate security and gate personnel
• All partnerships and contacts remain company property

Social Media & Admin Support:

• Post approved marketing content
• Assist in running boosted ads using company-approved budgets
• Maintain response time standards on digital platforms.

What This Role is Not

• No personal marketing or management of other apartments
• No private commissions or side deals
• No price negotiations outside company policy
• No freelance or independent agent work.

Qualifications & Requirements 

• Minimum qualification: SSCE or OND
• Good written and spoken English
• Basic smartphone and WhatsApp Business proficiency
• Basic social media literacy (Instagram, WhatsApp)
• Strong attention to detail
• Honest, disciplined, and dependable
• Higher qualifications are an advantage but not required, experience and capacity to deliver substitutes academic heights.

Personality Fit:
This role is best suited for someone who:

• Prefers structure over hustling
• Can follow rules consistently
• Values long-term stability over short-term gains
• Understands that brand reputation comes before personal profit.

Compensation

• Monthly Salary
• Performance Bonus: (based on occupancy, guest satisfaction, and compliance with SOPs, not commission)
• Accommodation is in view.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: hr@huko-advisory.com using the Job Title as the subject of the email.