Team Lead (North East) at Mirahub Limited

Mirahub Limited is a service-oriented company based in Lagos, Nigeria, specializing in the establishment and management of mobile device collection and service points. The company supports the repair ecosystem for leading smartphone brands such as TECNO, Infinix, itel, iPhones, etc by creating accessible locations where customers can conveniently submit their devices for professional repairs.

With a strategic focus on expansion, Mirahub Limited is actively building new branches across Nigeria, to improve service coverage and reduce turnaround time for customers. Their operations emphasize efficiency and quality, supported by structured staff training programs that equip personnel with the skills required for device intake, warranty verification, and excellent customer service. Through its commitment to operational excellence and customer satisfaction, Mirahub Limited plays an important role in strengthening after-sales support within Nigeria’s growing smartphone market.

We are recruiting to fill the position below:

Job Title: Team Lead

Location: Jimeta, Mubi - Adamawa; Maiduguri - Borno; Gombe; Jalingo - Taraba; and Azare, Bauchi City - Bauchi
Employment Type: Full-time

Job Summary

• We are seeking to employ one (1) Team Lead for the locations mentioned above, to oversee daily operations at our service collection points. The ideal candidate will coordinate staff activities, ensure proper device intake and warranty verification, and maintain excellent customer service standards.
• This role requires leadership ability, attention to detail, and strong knowledge of smartphone service processes.

Key Responsibilities

• Supervise daily activities at assigned service collection points
• Lead and coordinate staff responsible for device collection and customer service
• Ensure proper intake, documentation, and tracking of customer devices
• Verify warranty status and ensure compliance with service procedures
• Train and support staff on customer handling and operational standards
• Monitor staff performance and ensure targets and service standards are met
• Handle customer complaints and escalate technical issues when necessary
• Ensure adherence to company policies and brand service guidelines
• Provide daily or weekly operational reports to management

Qualifications and Experience

• OND / HND / BSc or equivalent with 1–3 years experience in a supervisory, team lead, or customer service role
• Experience in mobile phone service centers, retail, or electronics is an added advantage
• Basic computer literacy (POS systems, service logs, or inventory tools is a plus)

Requirements:

• Strong leadership and people-management skills
• Good understanding of smartphone devices (TECNO, Infinix, itel preferred)
• Ability to manage device intake, records, and accountability
• Excellent communication and customer service skills
• Strong problem-solving and decision-making ability
• Ability to work under pressure and manage multiple tasks

What We Offer

• Competitive salary
• Performance-based incentives
• Growth and leadership development opportunities
• Stable and structured work environment

Application Closing Date
20th February, 2026.