Front Office Supervisor at Hannah and Rowlands Consulting Limited

Hannah and Rowlands Consulting Limited is a multidisciplinary consultancy firm specializing in recruitment, marketing consulting, public policy advisory, and strategic communications. Based in Nigeria, we deliver practical, research-driven solutions to help organizations grow, governments engage effectively, and talent find the right opportunities.

We are recruiting to fill the position below:

Job Title: Front Office Supervisor

Location: Abuja (FCT) 
Employment Type: Full-time

Job Summary

• The Front Office Supervisoris responsible for leading and managing all front office operations, ensuring exceptional guest experiences, and maintaining high operational standards.
• This role supervises reception, concierge, reservations, and guest services teams to deliver seamless customer service while upholding hotel policies and procedures.
• The ideal candidate will be proactive, customer-focused, and efficient in driving performance and guest satisfaction.

Key Responsibilities
Guest Service and Experience:

• Welcome, assist, and build strong relationships with guests from arrival to departure.
• Ensure prompt, courteous, and efficient service at the front desk, concierge, and guest relations.
• Handle guest feedback, concerns, or complaints professionally and resolve them promptly.

Operations Management:

• Oversee daily front office operations including check-in, check-out, reservations, and billing.
• Monitor room availability, allocation, and guest preferences.
• Coordinate with housekeeping, maintenance, and other departments to optimize service delivery.

Performance and Quality Control:

• Monitor guest satisfaction scores and implement strategies for improvement.
• Ensure accuracy in billing, posting charges, and financial transactions.
• Maintain compliance with hotel policies, health and safety standards, and brand service expectations.

Reporting and Administration:

• Prepare and submit daily operational reports to hotel management.
• Forecast front office staffing needs and budget requirements.
• Maintain records of guest feedback, incidents, and follow-up actions.

Sales Support:

• Promote hotel services, amenities, and upsell room categories or packages.
• Work with the sales and marketing team to optimize occupancy, especially during peak seasons and events.

Job Requirements
Education:

• Minimum of a Bachelor’s Degree in related field.

Experience

• 3 to 5+ years experience in front office operations within a hotel or hospitality setting.
• At least 2 years in a supervisory role.

Skills and Competencies:

• Strong leadership and team-building abilities.
• Excellent communication and interpersonal skills.
• Exceptional customer service and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work under pressure in a fast-paced environment.
• Proficiency in Microsoft Office and front desk software.

Personal Attributes:

• Professional and friendly demeanor.
• Reliable, punctual, and well-groomed.
• Strong ethical standards and integrity.
• Customer-centric mindset.

Application Closing Date
20th February, 2026.