Patient Relationship Executive / Receptionist at Skipper Eye-Q Hospitals Nigeria Limited

Skipper Eye-Q Super Speciality Eye Hospital is an International Eye Hospital chain with the presence of 30 in India and 4 in Nigeria, handling all types of Eye Surgeries such as Cataract, Retina, Glaucoma, presbyopia, cornea, squint, refractive error and other vision problems andhaving treated 10+ Million patients. Our patients get same treatment in Nigeria as in US, UK and India. We are 18 Years in Eye Care and HMO Empanelled Hospitals.

We are recruiting to fill the position below:

Job Title: Patient Relationship Executive / Receptionist

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Responsibilities

• Patient Greeting & Registration: Welcoming patients and updating demographic information.
• Scheduling:Booking, rescheduling, and cancelling appointments, including coordinating with specialized staff.
• Telephone Management: Answering high-volume calls, directing calls, and taking messages.
• Check-in/Check-out: Verifying insurance, obtaining authorizations (e.g., VSP), processing payments, and scheduling follow-up appointments.
• Medical Records Management: Maintaining Electronic Medical Records (EMR), scanning documents, and preparing patient charts.
• Optical Support: Matching completed glasses/contacts with paperwork and notifying patients for pick-up.
• Patient Care: Assisting with patient inquiries, providing information on procedures, and managing patient flow to ensure a quiet, calm environment.
• Administrative Tasks: Managing faxes, emails, and ensuring the lobby is clean.

Key Requirements

• Experience: Previous experience in a medical office or customer service setting is preferred (1-2 years often required).
• Skills:
  • Proficiency in EMR systems (e.g., Practice Fusion, Accuro) and Microsoft Office Suite.
  • Strong communication and interpersonal skills.
  • Ability to multitask, prioritize, and work in a fast-paced environment.
  • Basic knowledge of medical terminology.
• Attributes: Empathy, professionalism, attention to detail, and a team-player mentality.

Application Closing Date
31st March, 2026.

How to Apply
Interested and qualified candidates should send their updated CV to: skippereyeqhospitals@gmail.com using the Job Title as the subject of the email.